Job Summary

The Patient Access Service Specialist is responsible for delivering exceptional customer service while supporting the daily operations of the Patient Access/Business Office. This role serves as a primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and positive patient experience.

Responsibilities

• Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information.
• Accurately enter patient data into the practice management system and ensure completeness of registration.
• Communicate patient information effectively with clinical and administrative staff to support continuity of care.
• Collect co-pays, outstanding balances, and payments; provide receipts and required documentation.
• Address patient questions, concerns, and requests in a timely and service-oriented manner.
• Schedule appointments, including walk-in clinic visits, in accordance with clinic protocols.
• Perform end-of-day reconciliation, including balancing transactions, preparing deposits, and generating reports.
• Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times.
• Adapt to a fast-paced environment while maintaining accuracy, professionalism, and efficiency.
• Perform additional duties as assigned to support departmental and organizational goals.

Core Competencies & Characteristics

• Patient-focused with a compassionate and professional demeanor.
• Strong interpersonal skills with the ability to interact effectively with patients, physicians, and staff.
• Highly organized with strong administrative and problem-solving abilities.
• Maintains confidentiality and demonstrates sound judgment in all interactions.
• Reliable, adaptable, and able to work collaboratively in a team environment.

Qualifications

• High school diploma or equivalent required; prior clerical or healthcare front office experience preferred.
• Proficiency in Microsoft Office and electronic practice management systems.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Demonstrated ability to multitask, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.

Physical Requirements

• Requires the ability to remain in a stationary position for extended periods while performing computer and desk work.
• Regular use of computers, phones, and office equipment requiring manual dexterity and visual acuity.
• Must be able to communicate effectively with patients and staff in person and via telephone.
• Occasionally lifts or moves items such as files, office supplies, or small packages (up to 15 pounds).
• Requires ability to manage a fast-paced environment with frequent interruptions while maintaining professionalism & accuracy.