Job Title: Donation Services Coordinator I

Department: Hospital Services

Reports to: Manager of Hospital Services

Exemption: Non-Exempt

Date Revised: July 2025

Location: Covington & New Orleans, Louisiana

Position Summary

The Donation Services Coordinator (DSC I) will ensure timely on-site response, assessment, and

evaluation of potential organ donors, as well as communicating with hospital staff to maintain

opportunity for donation. The DSC I will be responsible for proactive rounding and early identification

of donor referral potential.

Essential Functions

• Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery
• processes, and procedures, including but not limited to LOPA’s aftercare family support services.
• Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
• Provides onsite and remote response to referrals, as defined in LOPA policy and procedure in assigned region.
• Respond to referrals as defined in LOPA policy and procedure; conduct chart evaluations to assess donation potential and medical suitability.
• Communication with hospital clinical team to gather information to assess donation potential and medical suitability.
• Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff.
• Is able to identify early family support triggers, when goals of care conversations or brain death exams are planned and notifies appropriate LOPA staff in a timely manner.
• Is a resource to regional hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned regional hospitals as needed, building and strengthening relationships.
• Accesses the donor registry and prints the registry form when applicable.
• May support the donor family throughout flag raising, honor walks, and/or DCD OR with family present.
• Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.

Job Role Expectations

• Adheres to all current LOPA policies
• Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
• Attends required department meetings, educational opportunities and other relevant meetings.
• Remain current with all required training (in person, Q-Pulse, Absorb) and policy.
• Maintains usability of all designated EMR access regardless of usage needs.
• Participates in at least one community or hospital-based event per year.

Role Progression

• Potential for DSC II with hospital assignment if the opportunity arises.

Work Environment

• Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
• Possible mental and visual fatigue associated with detailed work.
• This position requires travel as needed.
• This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

Physical Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others verbally and electronically to exchange information.
• Considerable time spent walking.
• Repeating motions that may include the wrists, hands and/or fingers.
• Use of fine motor skills.
• Doing work that requires visual acuity.
• Need for ability to hear.
• Operating motor vehicles or heavy equipment.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.
• Light work that includes moving or lifting objects up to 20 pounds.

Work Hours

• Full time.
• Monday-Friday including weekends, nights, and holidays based on regional needs.
• May be required to work 8 hour or 12-hour shifts0
• May require call shifts to cover evening, weekend, holidays based on regional staffing needs.

Education and Experience

• Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
• EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field.
• One to two years related experience and/ or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Knowledge of Microsoft Office and Google Suite.
• Knowledge of medical terminology.
• Ability to communicate lab values and diagnostic procedures.
• Ability to effectively present information in one-on-one and small group situations.
• Excellent interpersonal and communication skills.
• Ability to concentrate for long periods of time.
• Ability to deliver effective and professional verbal and written communication.
• Ability to apply common sense understanding and to solve problems.
• Ability to be flexible in a dynamic work environment.