Job Type
Full-time
Description
Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:
- Paid Time Off (PTO), available after 90 days, with annual cash-out options
- Paid Lunch Breaks and a Complimentary Employee Meal during your shift
- Employee Events, a comfortable break area, and our Employee Loyalty Program
- Affordable medical, dental, and vision insurance
Food & Beverage Supervisor
Under the direct supervision of the Restaurant Manager, this position assists in supervising the day-to-day operations of the restaurant to ensure exceptional guest service and smooth operations.
Essential Duties & Responsibilities
- Train and guide staff to maintain service standards
- Provide direction and assign tasks to front-line employees
- Maintain knowledge of the full menu, specials, and restaurant promotions
- Ensure guest satisfaction and resolve disputes or complaints promptly
- Communicate work-related issues to management, including employee relations, performance, facility, or safety concerns
- Assist front-of-house staff with seating guests, clearing tables, ringing out guests, setting tables, and taking drink orders
- Ensure quality of ingredients, preparation, presentation, and correct food temperatures
- Maintain cleanliness and organization of server stations
- Assist the Food and Beverage Manager in resolving employee disputes
- Support sanitation and appearance standards in all front-of-house areas
- Model and ensure excellent guest service at all times
- Assist with product ordering as needed
- Take, place, and deliver food and beverage orders as necessary
- Provide coverage for front-of-house staff in case of callouts
- Assist with restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook)
- Review guest comment cards and report results to management
- Rotate server stations and assign early outs fairly and consistently
- Perform additional duties as requested by management
Requirements
- High School Diploma or equivalent work experience
- Must possess and maintain the following certifications:
- Nevada Gaming Registration
- TAM Card
- Southern Nevada Food Handler Card
- Must be at least 21 years of age