Service Coordinator

Job Description

This position works closely with all Service Team Members. The goal of this position is to support and maintain operational efficiency within the Service Department. Coordinators serve as the primary contact for customers and field personnel which includes scheduling and providing service status to ensure high levels of customer satisfaction. 

Responsibilities

• Serves as the primary point of  contact for all service customers, field service personnel and internal  service staff to ensure expectations are met.
• Effectively coordinates field labor force to meet customer requests and expectations based upon nature  of call, urgency, contractual obligation, available resources, and  customer needs.
• Provides support, information,  prioritization, and coordination of assignments for field service  personnel.
• Coordinates monthly quality  assurance efforts of appropriate branch personnel.
• Assists in distributing all  service documentation including work orders, purchase orders, and/or accounts payable documents, as assigned.
• Assists in processing billing  reports, invoices, credit memos and accounting support as assigned.
• Maintains accurate service-related  records and documentation for timely invoice practices.
• Assists in profitability through  cost containment procedures and processes.
• Utilizes, maintains, and updates all  customer information. 
• Provides general administrative  support.

Additional Information

BENEFITS:

• Medical 100% provided by company.
• Optional  supplemental dental and vision 
• 401k  Retirement Plan with Match
• Paid  Holidays
• Paid  Time Off
• $22-28/hour DOE Experience + 100% employer-paid medical (˜ $6/hour equivalent) 

For more information about Commercial Mechanical, visit our website: CMSS Utah.

 Qualifications

• Must have excellent communication skills, positive attitude, and work in a fast-paced team environment
• Strong attention to detail and  ability to multitask while prioritizing workloads
• Strong computer skills are  required, including MS Excel, Outlook, and Word
• High School Diploma or GED