The Customer Service Representative is responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Duties & Responsibilities:[DW1] 

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional  manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Process orders, returns, and exchanges according to company procedures.

• Collaborate with other departments (sales, technical support, billing) to ensure customer satisfaction.

• Identify opportunities to improve customer experience and share feedback with management.

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores

Skills & Qualifications[DW2] 

· High school diploma or equivalent; associate or bachelor’s degree preferred.

· Proven experience in customer service or a related field.

· Excellent verbal and written communication skills.

· Strong problem-solving and conflict-resolution abilities.

· Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

· Ability to multitask and work in a fast-paced environment.

· Positive attitude and strong interpersonal skills.

Preferred Qualifications: 

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Proven experience in customer service or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• Ability to multitask and work in a fast-paced environment.

• Positive attitude and strong interpersonal skills.

[DW1]List the specific essential functions of this role. Can condense the list for job postings

[DW2]Ensure all the minimum and preferred requirements of the role are listed here.