JOB SUMMARY: General office duties, including answering the telephone, and assisting other departments as requested. Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival, maintains security and telecommunication system. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

ESSENTIAL FUNCTIONS:

1. Answer telephone and relay calls or messages.
2. Maintaining lobby cleanliness, watering plants and making coffee. 
3. Monitor incoming Sfax and route to appropriate recipients.
4. Welcomes patients and visitors by greeting in person or on the telephone, answering or referring inquiries.
5. Greet admitting clients and their families, assist in completion of SAMS paperwork, releases, and tag incoming luggage for staff collection, notify RA staff to remove luggage from lobby immediately.
6. Accept and document incoming client personal items.
7. Maintains security by following procedures; monitoring visitor logbook; issuing visitor badges.
8. Serve as backup for scheduling and maintaining appointments with Mental Health Services, Court Services, Outpatient Services, Medical Services and Admissions Departments.
9. Check Electronic Health Record for new and returning patients to ensure proper documentation has been created and signed, including but not limited to updating demographic information, Release of Information (ROIs), Consent to Treats, and Financial Consents.
10. Sort incoming mail, scan documents including but not limited to, prior authorization letters, insurance denial letters, and Medicaid authorizations to necessary departments, individuals, and shared drives. Distribute patient mail, HR, and C-suite mail without opening letters. All other items of mail are to be opened and sorted accordingly. 
11. Input checks into daily EOB log and add to Lockbox. 
12. Take credit card, check, and cash payments and ensure they are tracked correctly in accordance with Business Office procedures. 
13. Screen all outgoing mail and in person client requests for adherence to 42CFR Part 2, forwarding any items of concern to medical records for further instruction. 
14. Review and fulfill Worxhub requests from Medical Records
15. All other duties as assigned.

EDUCATION/TRAINING: High school graduate, 2 years college preferred.

SKILLS: Proper telephone etiquette, possess a friendly and understanding manner when meeting patients and visitors and responding to their needs; ability to do general clerical duties. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook. 

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus. 

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily in main facility. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.