Job Summary

The Front Desk Clerk serves as the first point of contact for visitors and clients, providing exceptional customer service while managing front desk operations. This role is responsible for greeting guests, handling inquiries, managing appointments, and performing administrative tasks to ensure smooth daily operations.

Key Responsibilities

• Greet and welcome guests, clients, and visitors in a professional and friendly manner
   
• Answer and direct phone calls, emails, and other inquiries
   
• Check guests in and out (for hotels or facilities, if applicable)
   
• Maintain accurate records, files, and front desk logs
   
• Provide information about services, policies, and procedures
   
• Coordinate with other departments to meet guest or client needs
   
• Maintain a clean, organized, and professional front desk area
   
• Follow company policies, security procedures, and confidentiality guidelines
   

Qualifications & Skills

• High school diploma or equivalent (Associate’s degree preferred in some settings)
   
• Proven experience in a front desk, receptionist, or customer service role preferred
   
• Excellent verbal and written communication skills
   
• Strong interpersonal and problem-solving abilities
   
• Proficiency in basic computer applications (Microsoft Office, scheduling software)
   
• Ability to multitask and remain calm in a fast-paced environment
   
• Professional appearance and demeanor
   

Work Environment

• Typically office-based or front-facing customer service environment
   
• May require standing for extended periods
   
• Shift work, including evenings, weekends, or holidays (depending on business needs)

Employment Type

• Full-time / Part-time (as applicable)

Physical Requirements

• Ability to sit or stand for extended periods  
• Ability to lift up to 20 lbs occasionally