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Description

WE ARE HIRING!

We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.

In This Role, You Will:

Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
Maintain accurate records and documentation across systems
Collaborate with internal teams to resolve customer requests efficiently
Deliver professional, timely, and high-quality customer service

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.

Requirements

6 months to 1 year of customer service or loan servicing experience preferred
Strong communication, organization, and time-management skills
Ability to work independently and in a team-oriented environment
Proficiency with standard office technology and customer service systems
Bilingual (English/Spanish)

Join our team and be part of an organization that's dedicated to making a difference in Idaho communities. Apply now to start your journey!