Please note: This is an in-office position located in (Springfield, IL)
About Us:
At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.
Job Summary:
The Loan Servicing Specialist is responsible for providing exceptional customer service and performing critical loan servicing functions, primarily consisting of loan payment posting, insurance monitoring, and escrow payments. Other duties include loan processing, payoff processing, account reconciliation, and regulatory reporting.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities:
Customer Service & Communication:
- Respond to customer inquiries via phone and email regarding loan accounts, payments, and servicing-related questions.
- Cover the loan servicing phone queue; meet or exceed response and resolution SLAs.
- Provide professional, clear, and accurate information to borrowers, internal stakeholders, and third parties.
- Investigate and resolve customer concerns or discrepancies related to loan accounts.
Payment & Transaction Processing
- Post and reconcile loan payments, adjustments, and reversals.
- Research and resolve payment exceptions, unapplied funds, and suspense items.
- Balance daily work against core banking system reports; escalate discrepancies as needed.
- Create and process ACH transfers.
Payoffs & Lien Releases
- Generate, verify, and deliver payoff quotes within service standards.
- Process loan payoffs, confirm satisfaction in the core system, and complete audit trails.
- Prepare, file, and track lien releases and satisfactions with appropriate state/local agencies; ensure titles are properly released and collateral documents are returned.
Qualifications: Perform other duties as assigned.
Education & Experience
Required:
- Experience in a banking or financial services environment.
- Strong attention to detail and accuracy in data entry and financial transactions.
- Ability to handle multiple tasks, prioritize workload, and meet deadlines.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- High school degree or equivalent required
Preferred:
- Prior experience in loan servicing.
- Prior experience handling escrow accounts; primarily insurance payments and escrow analysis.
Knowledge, Skills, and Abilities
Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Self-Starter: Inspired to perform without outside help. Perform other duties as assigned.
Mathematical Skills
Requires the ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs.
Reasoning Ability
Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
Computer Skills
To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to regularly lift and/or move up to 10 pounds. Long periods of sitting in front of computer monitor Use of hands to maintain desktop/laptop computer systems.
Work Environment & Schedule:
- Full-time, Monday – Friday, 8:00 AM – 5:00 PM
- Office-based role with the potential for limited remote work depending on business needs.
Why Join INB’s Family Office Team
- Work closely with high-net-worth individuals and families in a relationship-driven environment
- Be part of a growing, collaborative Family Office team delivering customized, multi-generational financial solutions
Ready to embark on a fulfilling journey in the world of banking? Join us at INB and be part of an organization that values your passion, drive, and dedication. Apply now and let’s shape the future of banking together!
Salary:
$40,000-$45,000 annually. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.
Group Insurance Benefits and Plans
INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal