Job Summary

The Director Accounts Receivable (AR) & collections provides strategic and operational leadership over the company’s end-to-end AR, credit, collections and cash application functions. This role is accountable for optimizing cash flow, minimizing credit risk, and ensuring strong internal controls across a high-volume, complex transportation and logistics environment. This person partners closely with Sales, Operations, Treasury and IT to align customer experience with financial discipline. This role leads AR strategy, drives process modernization, supports audits and delivers actionable insights that improve liquidity and working capital performance

Essential Duties and Responsibilities

• Leadership & Team Development
• Manage, mentor, and develop the AR team, including managers, supervisors, leads, and coordinators.
• Set department goals, monitor KPIs, and ensure alignment with company objectives.
• Foster a culture of accountability, continuous improvement, and collaboration.
• AR Operations & Controls
• Set and execute the enterprise AR and collections strategy to improve cash flow, reduce DSO, and mitigate credit risk.
• Report to leadership on receivable trends, customer risk exposure, and working capital optimization.
• Translates business growth, customer mix, and contract complexity into scalable AR policies and operating models
• AR Operations, Credit & Risk Management
• Provide oversight of invoicing, collections, cash application, credit management, dispute resolution, and customer account reconciliation.
• Own AR aging strategy and collection prioritization to proactively manage past-due balances and customer exposure.
• Establish and enforce credit policies, approval authority, and risk mitigation practices in alignment with company risk tolerance.
• Ensure compliance with GAAP, tax regulations, and internal controls
• Cross-Functional & Executive Partnership
• Partner with Sales and Operations leadership to balance customer relationships with disciplined credit and collection practices.
• Collaborate with Treasury and FP&A on cash forecasting, liquidity planning, and working capital modeling.
• Act as escalation point for complex customer disputes, contractual issues, and high-risk accounts.
• Influence upstream processes (contracting, pricing, billing accuracy) to reduce downstream AR issues.
• Audit, Compliance & External Stakeholder Management
• Serve as the primary AR liaison for internal and external audits, tax authorities, and financial institutions.
• Ensure audit readiness through strong documentation, controls, and compliance practices.
• Reporting, Analytics & Executive Insight
• Oversee preparation of AR dashboards, metrics, and executive-level reporting.
• Analyze trends in DSO, bad debt, customer behavior, and billing accuracy to inform leadership decisions.
• Present findings and recommendations to senior leadership with a focus on financial impact and risk mitigation.
• Process Improvement, Systems & Automation
• Lead AR transformation initiatives, including automation, system enhancements, and workflow optimization.
• Partner with IT and ERP administrators to improve system functionality, data integrity, and reporting capabilities.
• Drive scalable solutions that support growth while improving efficiency, accuracy, and cost control.
• Able to lead, plan, and control the integration of other ERP systems/data into core company systems/processes.    
• Other duties as assigned
• Salary Range: $140,000 - $150,000

Qualifications & Skill Requirements 

• Bachelor’s degree in accounting, finance or related field required (CPA or MBA preferred)
• 8+ years of accounts receivable and/or collections 
• 4+ years leading others
• Experience with ERP/accounting systems (e.g., SAP, Oracle, NetSuite, Great Planes).
• Strong analytical, organizational, and communication skills
• Strong knowledge credit management, collections, revenue cycle processes and compliance 
• Experience handling vendor and leadership interactions
• Proficiency with Microsoft Office; Strong Excel skills (pivot tables, VLOOKUPs, data analysis)

Key Competencies

• Customer service orientation when working with vendors and colleagues.
• Accuracy and attention to detail
• Ability to analyze data and identify trends.
• Strong problem-solving and process improvement mindset.
• Strong organizational and time management skills.
• Team-oriented with a positive and professional attitude
• Desire and drive to learn and grow
• Understanding and responsive to situations that require a sense of urgency
• Ability to manage multiple priorities
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values 

Supervisory Responsibilities: yes

• Direct supervision and accountability of staff
• Support team in setting and achieving goals and performance objectives
• Coach and mentor team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings 
• Clearly communicate department and individual initiatives / goals
• Develop, monitor and review regularly metrics and goals with team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the team to be part of ICAT’s overarching goals and mission