Key Responsibilities:

• Greet and assist residents, guests, and staff with courtesy and professionalism.
• Answer and route incoming calls promptly; take and distribute messages as needed.
• Maintain a neat and organized workstation and uphold safe work habits.
• Provide information and directions, and know when to refer inquiries to appropriate staff.
• Stay informed about community activities, events, and special functions.
• Manage communications logs, resident updates, and incident reports.
• Handle mail and package distribution, including tracking and notifications.
• Assist residents with copying, faxing, and postage needs.
• Coordinate guest room check-ins and check-outs (Commons Desk only).
• Initiate work orders for maintenance, housekeeping, and transportation requests.
• Maintain confidentiality and adhere to HIPAA and Resident Rights policies.
• Support marketing efforts by greeting prospects and ensuring proper documentation.
• Perform additional duties and special projects as assigned.

Qualifications:

• High school diploma required.
• Strong verbal and written communication skills.
• Ability to operate a multi-line phone system.
• Proficient in Microsoft Office.
• Exceptional customer service and public relations skills.
• Ability to work well under pressure and handle interruptions gracefully.
• Professional appearance and demeanor.
• Basic problem-solving skills and ability to follow procedures.

Why You’ll Love It Here:

• Be part of a brand-new, mission-driven community
• Benefits for you and your family's health, wellness, and future
• Paid Time Off to create a work/life balance
• Work in a collaborative, resident-focused environment
• Enjoy predictable scheduling and professional development opportunities
• Make a lasting difference in the lives of residents and families