Job Summary: Customer Service

Respond to customer telephone inquiries, provide prompt and courteous customer service. Problem-solve with customers and serve as a point of contact for customer issues within the company. Demonstrate the organization’s core values of professionalism, integrity, diversity, inclusion, and safety.

Functions/Responsibility:

• Assist customers with quotes and inquiries on availability of inventory
• Follow up with customers in outstanding quotes
• Maintain and develop relationships with existing customers and vendors
• Protect customer information in accordance with privacy laws
• Respond and manage difficult customer situations in a professional manner
• Input accurate customer data into database system
• Assist with shipping of customers’ orders
• Communicate with Manager and Supervisor on customers concerns
• Must be able to perform the essential functions with or without reasonable accommodations

 Benefits:

Employer Provided:

• Short Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance with Accidental Death & Dismemberment Insurance
• Travel Assistance Program
• Cancer Expert Now
• Fidelity 401K with match 

Additional Elective:

• BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
• Eye Med - Vision
• Flexible Spending Account – Medical and Dependent Care
• Long Term Disability
• Life Insurance for Employee, Spouse, and Child
• Accident and Critical Illness Insurance for Employee, Spouse, and Child
• Hospital Indemnity for Employee, Spouse, and Child
• Met Law Coverage
• Nationwide Voluntary Pet Insurance

Education & Skills:

• Must possess a valid unrestricted driver’s license
• Must have a High School diploma or GED
• Customer service background (preferred but not required)
• Intermediate Microsoft Office skills, computer software & internet proficiency
• Strong written and oral communication skills to effectively communicate with customers and management
• Capability to work independently with strong attention to detail
• Ability to work on a fast pace environment
• Ability to organize and prioritize a variety of tasks

Work Environment & Culture Skills:

• Experience in Shipping and Receiving
• Basic MS Office knowledge, computer software & internet proficiency
• Candidate must be able to read, understand, and write English
• Candidate should be motivated, resourceful, energetic, organized, and able to manage and be managed
• Candidate must be reliable, punctual, and flexible
• Candidate must be able to multi-task, respect, and maintain confidentiality
• Candidate must be ethical and trustworthy with sensitive information
• Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude
• Candidate must be able to communicate effectively and work within a team-focused environment
• Candidate must be respectful of diverse populations and cultures
• Candidate must have an outgoing personality with expertise at developing relationships

Education / Requirements:

• Candidates must have a High School Diploma or GED
• A valid unrestricted driver’s license, clean driving record
• Experience in packaging parts shipments

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Employees are regularly required to, stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard

Other Requirements:

• Must be available full-time
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• A Valid Unrestricted Driver’s License Required