Verification of Benefits (VOB) Specialist

South San Antonio, TX

Full-Time | Monday-Friday, 8 AM – 5 PM

Pay Range: $21–$23/hour (based on experience)

Why Join Epic?

At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience.

Benefits include:

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

Position Overview

We are seeking an experienced Verification of Benefits (VOB) Specialist to join our team at our Briggs location. This role is critical to ensuring financial accuracy, patient transparency, and smooth clinic operations. The ideal candidate has strong experience with commercial insurance plans, excels at navigating payer portals, and communicates clearly with both patients and insurance carriers. Bilingual proficiency is required to effectively support patient and payer communications.

Key Responsibilities

• Verify patient insurance eligibility and benefits prior to appointments
• Review and interpret benefits including deductibles, copays, and coinsurance
• Analyze and interpret EOBs to confirm accuracy of patient balances
• Identify, reconcile, and resolve credits and discrepancies
• Navigate payer portals efficiently to retrieve benefit and eligibility information
• Proactively notify patients of expected balances and/or copays prior to their visit
• Accurately document all findings in Athena
• Collaborate with front desk, billing, and clinical teams to ensure financial clarity and workflow efficiency

Qualifications

• 2–5 years of experience in Verification of Benefits or similar revenue cycle role
• Strong knowledge of commercial insurance plans
• Athena experience strongly preferred
• Bilingual (Spanish/English) required
• College degree not required—hands-on experience is essential