Description

Responsible for leading the development and implementation of engaging training programs that enhance associate skills, expand knowledge, and drive performance

Key Responsibilities:

• Lead and mentor a team of training professionals in the development and delivery of high-quality training initiatives
• Oversee the end-to-end delivery of learning programs, from new hire onboarding to continuing education and advanced skills training.
• Design, implement, and oversee a range of training programs, including onboarding, technical/soft skills, compliance training, technology, leadership development, and more, catering to various associate levels and job roles
• Oversee the design of blended learning programs tailored to operational groups and roles

Requirements:

· Bachelor’s degree in Business Administration, Management, Finance, or related fields (preferred).

· Previous experience in training.

· Strong organizational and multitasking abilities.

· Proficiency in spoken and written English (mandatory).

· Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint).

· Ability to work independently and as part of a team.

Core Competencies

· Attention to Detail – Ensures accuracy in data and documentation.

· Time Management – Prioritizes tasks and meets deadlines efficiently.

· Problem-Solving – Identifies issues and proposes practical solutions.

· Adaptability – Adjusts to changing priorities and operational needs.

· Analytical Thinking – Interprets data and identifies inconsistencies or opportunities for improvement.

· Team Collaboration – Works effectively with different departments and contributes to team goals.

· Customer Orientation (Internal) – Supports internal teams to enhance overall service quality.

Additional Requirements: · No final warnings were issued within the last 60 days.

• Develops an annual Learning & Development strategic plan detailing key program initiatives, targeted participants, desired measurable results, and associated costs
• Partner with Operations leaders to diagnose skill gaps and align learning to business priorities
• Lead, coach and develop a team of learning professionals who create engaging and effective programs to support the learning roadmap for employees
• Use analytics and insights to continuously refine learning programs