Description
Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers.
Essential Functions
- Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts.
- Cash checks: verify endorsement, receive proper identification, and ensure validity.
- Accept loan payments: verify payment amount and issue receipts.
- Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
- Issue personal money orders and cashier’s checks.
- Examine checks deposited and determine proper funds availability based on regulation requirements.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
- Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act.
- Knowledge and understanding of all Bank products and services.
- Ensure teller station is properly supplied.
- Answer phones and respond to emails
- Must be individually driven and motivated to work as a team to achieve branch goals.
- Must be able to communicate effectively with customers during difficult situations
- Follow all bank policies and procedures.
- Greet and assist customers.
- Balance teller drawer on a consistent basis.
- Performs other duties as assigned.
Requirements
Education and Experience
- Graduation from high school or equivalent GED
- Cash handling experience is preferred
- Excellent communication skills both verbal and written
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
- Excellent computer and keyboard skills.
- Good organizational skills.
Other
- Must be neatly dressed and well groomed.
- Required to complete all compliance and e-learning courses by due date.
- Must adhere to all bank policies and procedures.