Collections Specialist  

ABC Home and Commercial Services

Join our dynamic team at ABC Home and Commercial Services as a Collections Specialist, where your expertise will help us maintain strong financial health and customer relationships. We are seeking a dedicated professional with a passion for collections and a commitment to excellence. This role offers an engaging environment with opportunities for growth and development.

Key Responsibilities:

- Manage and follow up on overdue accounts to ensure timely collections

- Communicate effectively with customers via phone, email, and written correspondence

- Analyze account information and identify appropriate collection strategies

- Maintain accurate records of collection activities and account status

- Collaborate with internal teams to resolve billing issues and disputes

- Provide recommendations for improving collection processes and policies

- Ensure compliance with company policies and relevant regulations

Skills and Qualifications:

- Minimum of 3+ years of collections experience

- Intermediate proficiency in Excel, including VLOOKUP and Pivot Tables

- Accounting background or experience is an asset

- Some college credits or an associate degree preferred

- Strong communication skills: concise, clear, and professional

- Ability to sit for long hours and work independently

- Active listening skills and attention to detail

- Passionate about collections and achieving results

- Good judgment and the ability to offer strategic recommendations

- Confidence in providing innovative solutions and fresh perspectives

- Willingness to commit to a minimum of 2–3 years to help build and strengthen collections efforts

Compensation:

Starting at $18/hour, but is negotiable based on experience.

At ABC Home and Commercial Services, we foster a collaborative and supportive culture that values innovation, integrity, and growth.  Join us and be part of a team dedicated to excellence and continuous improvement.