This role is responsible for reviewing, analyzing, adjusting, and approving warranty claims to ensure compliance with established Warranty Policies & Procedures in effect at the time of repair. The position provides support to dealers, field staff, and corporate employees to ensure warranty claims are submitted accurately and paid in a timely manner. The role also supports training efforts and trend analysis related to warranty activity and claim processing systems.

 Essential Duties and Responsibilities

• Review and process warranty claims in accordance with established warranty policies and procedures
• Perform technical analysis to validate claim eligibility, coverage, and proper coding
• Adjust and approve warranty claims for payment
• Provide phone and email support to dealers, field staff, and corporate employees
• Clarify warranty coverage, eligibility, and policy requirements
• Ensure claim adjustments are properly documented and implemented through the Warranty Audit Trail
• Maintain and update SAGA to support accurate and efficient claim processing
• Review and resolve claims that fail SAGA edits
• Track and analyze warranty trends to identify issues and improvement opportunities
• Train dealer personnel, new corporate employees, and field staff on  warranty Policies, Procedures, and SAGA claim processing
• Ensure timely and accurate payment of approved warranty claims

Qualifications

• Minimum of 1 year of relevant experience (warranty, claims, automotive, or related field)
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Effective written and verbal communication skills
• Ability to interpret and apply warranty policies consistently
• Comfortable working in claim-processing and internal systems