Description
What You’ll Do
As the first point of contact for our customers, you’ll ensure they receive outstanding support:
- Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
- Data Entry: Accurately gather, process, and enter customer and agent information into our systems
- Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience
Requirements
What We’re Looking For
We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you.
- Degree Highly preferred
- Insurance Industry experience preferred
- Fluent in Spanish and English
- Strong attendance record and dependability
- Customer service, call center, or collections experience preferred
- Detail-oriented with clerical and data entry skills
- Excellent communication and phone etiquette
- Comfortable multi-tasking in a fast-paced environment
- Proficient PC skills with a typing speed of at least 30 WPM
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you
- Competitive Salary: Rewarding your expertise and experience
- Financial Security: 401K with up to a 6% company match
- Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
- Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
- Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
- Employee Recognition: We celebrate work milestones to show appreciation for your contributions
- Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
- Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
Salary Description
$18-$22 Per Hour