The team member contributes to the success of Lofty Co. by displaying a positive attitude and delivering exceptional customer service. Our team members must act with integrity, honesty and be aligned with our values and ethos. All team members must be able to perform all essential functions including but not limited to crafting beverages, food preparation and guest service.  

Service

Act as a Brand Ambassador for Lofty Co. and demonstrates a thorough understanding of company products and services.

Deliver exceptional service at all times

Share product knowledge with our guests about food, beverage and retail assortment

Communicate effectively with supervisors, team members and guests

Participate in all ongoing training of product knowledge, café operating standards, and customer service

Key Responsibilities

Perform all essential functions and demonstrate ability to multitask 

Be proficient with order processing function on SQUARE App with attention and data accuracy for guest orders while working in station

Maintain a clean and organized café following company standards and guidelines

Perform all opening and closing procedure

Align with company initiatives. Read and execute all company communications and directives.

BOH/ Kitchen Team Member Essential Duties

Prepare food to Lofty standards and follow all recipes and correct proportions maintaining the highest quality

Present food in intended containers and follow plating standards

Able to operate all kitchen equipment proficiently

Must have basic knife skills

Maintain clean workstation following company standards and guidelines

FIFO guidelines: rotation of food product to ensure freshness and proper sell-through

Follow safe food handling guidelines

Be mindful of guest food allergies

Qualifications and Requirements

Prior cafe, restaurant, retail experience preferred with an emphasis on customer service

Must have excellent verbal communication skills with guests, teammates and supervisors

Proficient on Square POS and KDS systems

Must be able to work all shifts including weekends and holidays to support business needs

Must be able to adhere to time and attendance policy by reporting to work on time 

Hold yourself and teammates accountable to complete required tasks

Must be well organized, detail-oriented and able to multitask under pressure

Required to regularly prepare food while adhering to safety standards

This position will require frequent standing and use of hands and arms

Regularly required to lift and/or move items up to 75lbs

Must have excellent verbal and written communication skills with guests and teammates

Must adhere to Lofty Co. dress code