Your Day-to-Day

In this role, you’ll be the first point of contact for our customers, ensuring they receive the help and support they need:

• Answer Calls & Assist Customers: Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance
• New Claims Reporting: Help customers start their claims journey with efficiency and empathy
• Data Entry: Accurately gather and enter confidential information into our systems
• Deliver Excellent Service: Uphold AFIC's commitment to quality, leaving customers with a positive experience

 What We’re Looking For

We’re seeking a bilingual (Haitian Creole-English) Customer Service Representative with a passion for assisting customers, handling inquiries, and keeping things running smoothly. If you're organized, responsible, and confident on the phone, you’ll be a great fit for this role. When a customer calls and hears, “_Mèsi paske w rele American Freedom Insurance, kijan nou ka ede w?”_ (“Thank you for calling American Freedom Insurance, how can we assist you?”), you’ll be responding with empathy and clarity.

• Fluent in French or Haitian Creole and English
• Strong attendance and dependability
• Experience in customer service, call centers, or collections
• Detail-oriented with clerical or data entry experience
• Excellent communication and phone skills
• Comfortable with multi-tasking in a fast-paced environment
• Solid PC skills and a typing speed of at least 30 wpm
• High school diploma or equivalent (insurance experience is a plus!)

   Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more