SUMMARY:

Delivers phone-based customer support, including parts assistance and basic troubleshooting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following:

· Supports installed machine base with customer service and warranty requests via our service ticket system

· Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities

· Provides and coordinates technical support for field service technicians while at customer sites.

· Occasional travel for C.S.S.

· Service Call Center rotation duty.

MISCELLANEOUS RESPONSIBILITIES:

1. Performs other work-related duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience:
  • 3+ years of experience in service coordination, scheduling, or operations within a manufacturing or industrial setting.
  • Understanding of mechanical and electrical maintenance practices common in manufacturing environments.
• Skills:
  • Excellent organizational, communication, and multitasking abilities.
  • Strong attention to detail with the ability to manage shifting priorities.
  • Ability to interpret basic mechanical or electrical job documentation.
• Other Requirements:
  • Customer-focused attitude with professional communication skills.
  • Ability to work effectively under time constraints and manage competing priorities.
  • Familiarity with OSHA and general safety requirements for industrial worksites.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.1. While performing the duties of this job, the employee is regularly required to sit, stand and walk; climb or balance; stoop, kneel, crouch and crawl; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. 2. The employee must frequently lift and/or move a minimum of 50 pounds.3. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.4. Must be able to obtain fork truck, scissor lift, and crane certification. 5. Must be available for occasional travel.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and vibration. 2. The noise level in the work environment varies from quiet to noisy.