Position Summary

The IT Director is a key leader who will direct the team in charge of cloud services, unified 

communications, network services, data center operations, servers and storage platforms, service 

monitoring, and help desk. This role also works closely with leadership peers. This person will have an 

influential role, making investment and trade off decisions, negotiating and managing vendor contracts, 

and developing department structure.

Essential Duties & Responsibilities

• Accountable for a high-performing computing infrastructure companywide. This includes, but is 

not limited to, planning and management of computer operations and production support, systems 

and database administration, release management, business continuity, network operations, 

telecom, cloud services, help desk, and field support. 

• Ensure cost-effective design, development, integration, implementation, testing, and maintenance 

of new services, equipment and systems in support of business objectives and requirements.

• Build strong multidisciplinary teams that work together (remove silos). 

• Drive a collaborative culture that values technical depth, accountability, and customer service. 

• Establish, maintain and execute operations procedures that leverage efficiencies and best 

practices. 

• Oversee service management activities including change and release management, testing, quality 

assurance and end-to-end technical integration. 

• Oversee cybersecurity protections on all IT infrastructure resources according to policies and 

standards established by the information security function/ regulatory agencies. 

• Drive the delivery of major technology and infrastructure projects and service management 

improvements, ensuring that quality, productivity, and ROI goals are achieved. 

• Implement and maintain controls and monitoring procedures to ensure availability of critical 

systems, and minimal service interruptions. 

• Develop a vendor management process, for products and services, that delivers utilization 

optimization, a best-fit vendor mix, and demonstrable savings.

• Collaborate with CFO to develop annual budget with ultimate responsibility for department 

spend.

Qualifications:

• A minimum of 10 years of experience in technology leadership positions with an emphasis on 

infrastructure services. 

• Substantial experience leading, directing and controlling a complex, highly technical operation or 

organization. 

• Experience migrating IT infrastructure into a cloud environment. 

• Knowledge of business concepts, and an understanding of the links between major business 

processes, products, systems, and networks. 

• Demonstrated knowledge of current and emerging technologies and the ability to apply those 

technologies to business needs. 

• A track record of working collaboratively and productively with business partners.

Key Competencies

• Demonstrated administrative, financial, project management and vendor management skills. 

• Visible leadership skills and executive presence; to motivate individuals and teams to achieve 

program and project objectives. 

• Able to attract, develop and retain talent and build high performing infrastructure and operations 

teams. 

• Ability to establish, implement, and enforce appropriate IT standards and metrics to meet 

business requirements. 

• A critical thinker: analytical, and focused on continuous improvement. 

• Sets and communicates priorities effectively; able to manage multiple tasks and priorities. 

• A team-player able to support the broader enterprise while delivering upon specific project/line of 

business requirements. 

• Exceptional ability to lead change using positive and collaborative methods; removes barriers, 

acts with a sense of urgency, and leads by example. 

• Exceptional service orientation. 

• Vendor negotiations and management. 

• Excellent written and verbal communication skills; able to explain technology solutions to in 

business terms; an effective listener and communicator.

Education – Experience

Qualifications

• Bachelor’s degree in business administration, healthcare management, or related field Experience 

managing people and/or high-level business operations may be preferred.

Language Ability

Read and interpret documents such as safety rules, operating and maintenance instructions, and 

policy and procedure manuals. Write routine reports and correspondence. Speak effectively before 

groups of customers and employees.

Mathematical Ability

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, 

area, circumference, and volume. Apply concepts of basic algebra and geometry. Ability to read 

and understand financial statements and other financial reports.

Reasoning Ability

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram 

form. Dealing with problems involving several concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee 

encounters while performing the essential functions of this job. Reasonable accommodations may 

be made to enable individuals with disabilities to perform the essential functions. Typical busy 

office environment with moderate noise level. Required to travel to multiple office locations as part 

of duties in assigned region.

Physical Demands

The physical demands described here are representative of those that must be met by an employee 

to successfully perform the essential functions of this job. Reasonable accommodations may be 

made to enable individuals with disabilities to perform the essential functions. MUST BE 

WILLLING TO TRAVEL TO ALL LOCATIONS as needed. 

Frequent sitting and standing from a sitting position. Use of keyboard and or computer mouse up 

to 8 hours per day. Ability to lift 20 pounds. Vision abilities include close vision, distance vision, 

peripheral vision, depth perceptions and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the 

position.