Job Title: Clinic Coordinator
This Clinical Coordinator will be assigned to Sport Medicine Surgeon, Dr. Jeffery Shroff
Travel between the following locations is required: New Braunfels and Schertz
Job Summary:
We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.
Key Responsibilities:
- Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
- Schedule and confirm patient appointments, ensuring optimal use of time and resources.
- Maintain accurate patient records and ensure compliance with privacy regulations.
- Assist patients with insurance verification and billing inquiries.
- Coordinate communication between patients and healthcare providers to facilitate care.
- Manage patient flow and ensure a welcoming environment in the office.
- Handle administrative tasks such as filing, data entry, and maintaining office supplies.
-Enters clinical charges into EMR.
-Documents patient phone calls, prescription refill messages, and obtains physician signature.
-Manages clinical risk issues for patients/physician.
-Ensures patient phone calls are retrieved and returned in a timely manner.
-Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
-Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
-Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
-Analyzes average patient wait times and makes recommendations for improvement as needed.
-Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
-Coordinates On-Call rounding lists of patients.
-Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.
Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using electronic health record (EHR) systems and office software.
- Ability to work effectively in a fast-paced environment.
- Knowledge of medical terminology and healthcare processes is a plus.
- Compassionate and patient-focused attitude.
-Requires regular and predictable attendance.
We are an equal opportunity employer and welcome applications from all qualified individuals.
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