Job Title: Customer Service Representative

Reports To: Administrative Services Supervisor

Classification: Hourly, Non-Exempt

Exposure Determination: Exposed

Position Summary:

The Customer Service Representative will be responsible for answering incoming calls, directing calls to appropriate employees. Provides general office support with a variety of clerical activities and related tasks.

Essential Job Functions:

• Answers incoming telephone calls, determines the nature of the call and refers the call to the appropriate person or appropriately documents the message with the appropriate communication device.
• Greets and registers patients arriving to the facility. 
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Verifies the completeness of patients’ initial encounter form, especially demographics, primary care physician and insurance information. Enters data into the computer(s).
• Accepts payments and prepares receipt for patient.
• Screens correspondence and distributes it to appropriate personnel.
• Performs scanning and data entry into the electronic medical record.
• Performs other appropriate duties as requested by supervisors.
• Prepares reports as requested
• Establishes and maintains professional contacts 
• Maintains patient and Company confidentiality at all times
• Ability to troubleshoot/ problem solve issues
• Highly motivated and able to work independently
• Ability to multi-task

Secondary Job Functions:

• Provides innovative input into the development of departmental environments and its processes
• Abides policy and procedures to State and Federal regulations
• Abides policy and procedures in relation to hospital/ clinic regulations