Front Desk / Admissions Coordinator

Unhooked Recovery is seeking a friendly, organized Front Desk / Admissions Coordinator to support our outpatient, detox, and residential programs. This role is the first point of contact for clients, families, and referral partners.

Responsibilities include:

• Answering phones and managing referrals
   
• Scheduling intake appointments and coordinating admissions
   
• Verifying insurance and assisting with registration paperwork
   
• Providing excellent customer service while maintaining confidentiality
   
• Maintaining accurate admission and referral records
   
• Supporting a clean, welcoming front lobby
   

Qualifications:

• High school diploma or GED required
   
• 3+ years in behavioral health or healthcare preferred
   
• Experience with admissions, scheduling, and insurance verification preferred
   
• Strong communication, multitasking, and organizational skills
   
• Knowledge of HIPAA/42 CFR a plus
   
• CPR/First Aid (or ability to obtain)
   
• Bilingual preferred