Job Title:    Front Desk Support (Bilingual Vietnamese)

Salary:         $21-$26 per hour

Location:     Westminster, CA

Openings:   5

Position Purpose: The Front Desk Support staff is responsible for performing a variety of clerical functions to ensure an efficient operation of the Radiology Clinic and to enhance patient experience. This position provides administrative support to the multispecialty Radiology department. The position often serves as the first point of contact for our patients, whether answering phones or checking in patients, the position ensures a welcoming and efficient experience for all patients regardless of background while demonstrating FTOC’s core values.  

Core Duties and responsibilities, include but are not limited to:

• Answer incoming calls and provide excellent customer service in accordance with FTOC customer service standards
• Schedule imaging exams and procedures across all radiology modalities based on physician orders
• Verify insurance eligibility, benefits, and authorization requirements prior to scheduling and/or patient arrival
• Confirm and update patient demographics, ensuring accurate patient identification and documentation
• Inform patients of financial obligations such as co-pays, deductibles, and outstanding balances; collect payments at check-in and issue receipts
• Prepare all required paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations
• Maintain and update patient information in the EMR/PACS, including scanning, uploading, and accurately documenting exam-related details
• Ensure strict adherence to HIPAA regulations by protecting patient confidentiality and securing all workstations and medical records
• Facilitate the distribution of imaging reports and records to referring providers in accordance with HIPAA guidelines
• Assist with the processing of medical records requests, including subpoenas
• Maintain a clean, organized, and professional workstation and contribute to a safe and compliant work environment
• Participate in departmental quality improvement initiatives and follow all established policies and procedures
• Perform standard front office functions, including check-in/check-out processes and completion of Start-of-Day and End-of-Day payment procedures with assigned team members
• Rotate through different radiology suites and weekend schedules as assigned by management
• Maintain required certifications and training in accordance with departmental and organizational standards
• Perform other administrative or operational duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education, Qualifications, and Experience:

•Fluently bilingual in Vietnamese – Required
•Must have a high energy/enthusiastic personality
•Must be computer literate

•Must be willing to work on Saturdays
•1 year of Medical/healthcare office receptionist experience and medical terminology

Work Schedule:
•FTOC is an in-person organization first, and foremost. Employees are expected to be on-site for their scheduled shifts.
•Hours of operation are Monday to Friday 8 a.m. to 8 p.m., however, employee schedules vary, depending on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.

Physical Demands and Working Conditions:
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time, and the ability to occasionally lift and/or move up to 25 pounds.