Looking for something BETTER? 

So were we! That’s why TrueScripts was created.

But “better” didn’t stop there. That’s why we’re now looking for YOU!

What We’re About…TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.

Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Ok, enough about us. Here’s what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

What you’ll do

In a few words...

As the Program Optimization Manager, you will drive the strategic vision and execution of our PBM program operations, ensuring alignment with organizational goals and market opportunities. This role focuses on conceptualizing and delivering innovative program solutions, managing the full program lifecycle, and fostering collaboration with IT, Marketing, and operations to ensure seamless integration and implementation. By identifying opportunities for optimization and scalability, you will streamline workflows and enhance operational efficiency. Leveraging a balance of strategic foresight and attention to detail, you will spearhead initiatives that elevate our program offerings, fuel innovation, and position the organization for long-term growth and success.

The fundamentals for the job 

Responsibilities include: 

• Manage the end-to-end program operations lifecycle, including ideation, prototyping, development, launch, and optimization.
• Develop a strategic roadmap for program operations innovation and improvement that aligns with organizational goals.
• Execute program strategies into actionable operational plans, aligning with organizational goals and initiatives.
• Collaborate with stakeholders to propose and prioritize program initiatives against competing projects and resources that support business objectives.
• Partner with IT to ensure technology solutions meet program requirements and support seamless implementation.
• Work closely with operational teams to document and optimize workflows for program implementation and support.
• Collaborate with marketing to conduct market research and competitive analysis to identify emerging trends and opportunities for differentiation.
• Act as a liaison between IT, operations, and marketing stakeholders to ensure alignment on program priorities and deliverables.
• Maintain and continuously update the program documentation library to reflect current offerings, workflows, and operational processes.
• Engage with clients, partners, and internal teams to gather feedback and insights to inform program strategy.
• Define and track key performance indicators (KPIs) to evaluate program success and operational efficiency.
• Report on program performance, project milestones, and strategic outcomes to leadership.
• Champion Agile practices and methodologies into program development, enabling adaptive planning and delivering high-value solutions aligned with organizational goals.
• Stay ahead of trends, innovations, and policy changes within the healthcare, pharmacy, and PBM industries. Apply Agile methodologies to identify emerging opportunities, enhance program strategies, and drive continuous improvement in delivering value to stakeholders.
• Foster a culture of innovation by identifying and implementing creative solutions that enhance operational efficiency and support cross-functional objectives.

Requirements

Education: 

• Bachelor’s Degree in Business Administration, Program Management, Operations, or a Healthcare related field 

Licenses and Certification Requirements:

• Any Program Certification (Preferred) 
• Agile or Lean Six Sigma certification (Preferred) 

Physical Demands:

• While performing the duties of this job, the employee may be required to remain seated or stand for long periods during meetings and presentations.
• Occasional travel and lifting of materials (up to 25 pounds) may be necessary.