Position Overview:  The Loan Operations Specialist I will assist in all functions of consumer loan operations. This role will serve as an expert in payoff processing, title processing, GAP/Warranty claims and insurance tracking, and account verification.  This role will also provide the highest level of service to members needing to perform maintenance on their loans. 

What You Will Do:

• Resolve assigned tickets meeting Service Level Agreements
• Process total loss claims, Skip a Pay on eligible retail products, and EFT payments
• Answer inquiries and verify data with third-party insurance providers and provide proper documentation through appropriate channels
• Execute payment reversals and receivable corrections on all loan products
• Process retail and mortgage loan payoffs, product cancellations, and maintenance 
• Complete and provide members with Adverse Actions 
• Complete Serviceman Civil Relief Act (SCRA) requests, maintenance, and compliance 
• Responsible for sorting incoming mail to the proper department
• Generate loan-specific reports from core system as requested by management
• Complete loan file document maintenance and clean up
• Check-in both paper and electronic titles
• Complete UCC/title releases after payoff to adhere to policy and procedure standards
• Administer rate maintenance on loans and products
• Submission of new memberships to the Illinois Consumer Council 

Our Ideal Candidate:

•  High School Diploma or General Education Degree required
•  Six months experience working at a financial institution is preferred
•  Basic knowledge of core banking systems, phone and ticketing systems, and loan servicing systems to complete tasks 
•  Basic knowledge of loan servicing compliance requirements
•  Minimum 2 years' experience processing car titles 

Reports to

•  Loan Operations Manager

Environmental and Physical Activity Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.