The Manager of Philanthropic Operations plays a central role in strengthening the organization’s fundraising infrastructure and ensuring the smooth execution of development activities. This position oversees the organization’s CRM platform (Salesforce), manages donor data and reporting, supports events management, and ensures operational excellence across all philanthropic functions. Working closely with the Chief Development Officer (CDO), the Manager of Philanthropic Operations helps drive strategic initiatives, optimize systems, and enhance donor engagement. 

Key Responsibilities

CRM & Data Management

· Oversee the administration, optimization, and daily operations of the Salesforce CRM platform.

· Ensure data integrity, accuracy, and consistency across donor records, gift entries, and engagement histories.

· Develop and maintain dashboards, reports, and analytics to support fundraising strategy and performance tracking.

· Train development staff on CRM best practices, data entry standards, and reporting tools.

· Collaborate with IT and external vendors to implement system enhancements and troubleshoot issues.

Donor Operations & Gift Tracking

• Manage donor lifecycle processes, including gift processing workflows, acknowledgment systems, and stewardship tracking.

• Maintain comprehensive donor profiles and ensure timely, accurate documentation of all interactions.

• Support prospect research efforts and pipeline development in coordination with the CDO and frontline fundraisers.

• Monitor fundraising progress and provide regular updates to the CDO and leadership team.

Events Management

• Oversee planning, logistics, and execution of donor events, cultivation gatherings, and fundraising activities.

• Event platform (e.g. Bloomerang) management

• Coordinate event timelines, budgets, vendor relationships, and internal communications.

• Track event attendance, engagement outcomes, and follow-up actions within the CRM.

• Partner with the CDO and communications team to ensure consistent messaging and high-quality donor experience.

Operational Leadership & Collaboration

• Serve as a strategic partner to the Chief Development Officer in designing and implementing development operations systems and processes.

• Support annual development planning, revenue forecasting, and performance measurement.

• Develop and document standard operating procedures for all philanthropic operations functions.

• Ensure compliance with fundraising regulations, data privacy standards, and ethical guidelines.

• Foster a culture of collaboration, accountability, and continuous improvement within the development team.

Big Brothers Big Sisters of New Mexico offers a comprehensive total compensation package, including:

• Health insurance

• Dental insurance

• Vision insurance

• Flexible Spending Account (FSA)

• 401(k)

• 401(k) employer matching

• Paid holidays

• Up to 15 days of paid leave in the first year

• 5+ years of experience in development operations, fundraising administration, or nonprofit data management.
• Proficiency with Salesforce (Nonprofit Success Pack preferred) and related fundraising technologies.
• Proficiency with Event Platforms (QGive/Bloomerang) 
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience managing donor events and coordinating cross-functional teams.
• Excellent organizational, communication, and project management skills.
• Ability to work collaboratively with senior leadership and maintain a high level of discretion.
• Ability to manage multiple priorities and work in a fast-paced environment
• Strong communication and confidentiality skills
• Proficiency in Microsoft Office and standard office equipment
• Valid NM driver’s license, insurance, and access to personal vehicle
• Ability to work collaboratively with diverse stakeholders

Preferred Qualifications

• Bachelor’s degree in nonprofit management, business administration, or related field; advanced degree preferred.
• Bilingual (English/Spanish)