Flat Branch Bank is the only locally owned bank in Columbia, MO. We strive to make our customers feel at home by giving them the experience they cannot find anywhere else. We’re a community-focused bank that believes great banking starts with great relationships. Our team combines professionalism with genuine care, creating a welcoming environment where customers feel valued and supported.

Culture matters here. We work collaboratively, lead with integrity, and take pride in delivering thoughtful, reliable service. Whether helping with everyday needs or important financial decisions, we focus on doing the right thing for our customers and our community.

Key Responsibilities

Leadership & Culture

• Lead, coach, and develop branch staff to deliver exceptional customer service
• Create a positive, collaborative, and accountable work environment
• Participate in hiring, onboarding, scheduling, and performance evaluations
• Addressing employee concerns promptly and professionally
• Building relationships—not just managing transactions

Customer Experience & Sales

• Serve as a visible leader and point of contact for customers
• Build and maintain strong customer relationships
• Resolve customer issues, complaints, and escalations
• Support deposit growth and referral of bank products and services
• Promote the bank’s values and reputation in the community
• Support staff during busy times to maintain service quality

Operations & Compliance

• Oversee daily branch operations, including teller and platform functions
• Ensure compliance with all bank policies, procedures, and regulatory requirements
• Maintain accurate cash controls, audits, and operational reporting
• Ensure proper documentation, signage, and internal controls are in place
• Maintain branch security, safety procedures, and incident reporting

Financial & Performance Management

• Monitor branch performance metrics and staffing efficiency
• Identify operational improvements and efficiencies
• Ensure accuracy and accountability in all transactions

Community & Professional Presence

• Represent the bank in community events, meetings, and partnerships
• Support business development and community engagement initiatives
• Maintain a professional, welcoming branch environment

Qualifications

• High school diploma or equivalent
• Previous banking or financial services experience
• Demonstrated leadership or supervisory experience
• Strong customer service and communication skills
• High level of integrity, discretion, and professionalism

Preferred

• Associate or bachelor’s degree
• Previous branch management or assistant branch manager experience
• Experience with consumer or small business banking
• Knowledge of banking regulations and compliance standards

Skills & Competencies

• Leadership and team development
• Problem-solving and decision-making
• Organization and attention to detail
• Conflict resolution and customer service excellence
• Time management and adaptability
• Computer skills (Microsoft)