Director of Maintenance

Department – Operations

Reports to SVP of Operations

Portfolio Size: ~7,000 Multifamily Units

Position Summary

The Director of Maintenance is responsible for the strategic oversight, leadership, and performance of all maintenance operations across a large-scale multifamily portfolio of approximately 7,000 units. This role ensures that communities are safe, well-maintained, compliant, cost-efficient, and aligned with company standards for resident satisfaction and asset preservation. The Director partners closely with Operations, Asset Management, Capital Projects, and Property Management to drive operational excellence and long-term value.

Key Responsibilities

Strategic Leadership & Operations

· Develop, implement, and oversee maintenance strategies, standards, and best practices across the portfolio

· Lead and mentor Maintenance Supervisors, and site-level teams

· Establish KPIs for maintenance performance, including work order completion, preventative maintenance, turnover readiness, and resident satisfaction

· Ensure consistent execution of company policies, procedures, and safety standards

Budgeting & Financial Management

· Develop and manage annual maintenance and capital budgets across the portfolio

· Control expenses through vendor negotiation, inventory management, and labor optimization

· Analyze maintenance costs and trends; recommend efficiency improvements

· Partner with Asset Management on capital planning and ROI-value add programs

Preventative Maintenance & Asset Preservation

· Design and enforce preventative maintenance programs to extend asset life and reduce emergency repairs

· Oversee unit turns to ensure quality, speed, and cost control

· Ensure proper care of major building systems (HVAC, plumbing, electrical, roofing, life safety systems, etc.)

Compliance, Safety & Risk Management

· Ensure compliance with all local, state, and federal regulations, including Fair Housing, OSHA, EPA, and building codes

· Oversee life safety programs (fire systems, inspections, emergency preparedness)

· Reduce risk through proactive safety training, audits, and incident response protocols

Vendor & Contract Management

· Select, negotiate, and manage vendors, contractors, and service providers

· Establish preferred vendor programs and service-level expectations

· Oversee contract compliance, insurance requirements, and performance evaluations

Technology & Systems

· Ensure accurate data entry, reporting, and analytics to support decision-making

· Evaluate and implement new technologies to improve efficiency and service delivery

Qualifications

Required

· 8–12+ years of progressive maintenance leadership experience in multifamily housing

· Proven experience managing large portfolios (3,000+ units; 7,000+ preferred)

· Strong knowledge of building systems, preventative maintenance, and unit turns

· Demonstrated ability to lead, scale, and develop high-performing teams

· Strong financial acumen with experience managing large operating budgets

· Thorough knowledge of safety, compliance, and regulatory requirements

Preferred

· Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field

· CAMT, CPM, or similar industry certifications

· Experience with value-add, renovation, or mixed-use portfolios

Skills & Competencies

· Strategic thinker with strong execution skills

· Exceptional leadership, coaching, and communication abilities

· Highly organized with strong analytical and problem-solving skills

· Ability to balance resident satisfaction with cost control and asset preservation

· Comfortable operating in a fast-paced, growth-oriented environment

Physical & Travel Requirements

· Ability to travel regularly between communities (50%+ depending on geography)

· Ability to walk properties, climb stairs, and inspect mechanical areas as needed

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