The Spa at Holbrook Esthetician performs various facial and waxing techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of skin care and facial services, assessing client needs, adhering to spa protocols and sanitation standards, recommending skin care products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory.  Represents the know-how, attention to detail, and elegance of The Spa at Holbrook. Deliver a luxurious, five-star client experience that embodies Holbrook’s values of Luxury, Hospitality, and Wonder. 

  RESPONSIBILITIES

· Luxury Service Standards

o Provide a warm welcome using each client’s name.

o Anticipate comfort needs and adjust environment accordingly.

o Conclude each treatment and service with a personalized farewell and skincare recommendation card, and invitation for the future service. 

· Health, Safety, and Sanitation

o Adheres to OSHA, ADA, and Georgia State Board of Cosmetology standards. 

o Complies with all product safety and device usage requirements under FDA and state law. 

o Ensures all sanitation and disinfection procedures promote client confidence and visible cleanliness. 

o Maintains a tranquil environment where safety and relaxation coexist. 

· Client Consultation

o Conduct thorough client consultations to understand individual skin health histories, preferences, and any specific concerns or conditions.

o Tailor facial treatments based on the client’s needs and preferences.

· Facials, waxing and other skin care treatments

o Perform all menu offerings of skin care and facial techniques, inclusive of Hydrafacial therapies

o Administer specialized esthetic treatments, including waxing and lash tinting.

· Technical Proficiency

o Demonstrate technical proficiency in various skin care modalities, staying updated on industry trends and innovations.

o Utilize knowledge of skin, skin physiology, anatomy, and chemistry to address specific client concerns.

· Maintaining Treatment Rooms

o Ensure treatment rooms are clean, well-stocked, and prepared for each client.

o Create a tranquil and comfortable environment conducive to relaxation.

· Product Knowledge

o Stay informed about skin care trends, ingredients, and products.

o Educate clients on the benefits of different products and recommend home care routines to continue the work on their results at home.

· Client Partnership and Education

o Partners with clients to develop personalized skincare and wellness plans emphasizing education and consistency. 

o Provide clients with information on post-treatment care, including hydration, skin care regimens, hydration, and sun prevention practices.

o Offer advice on lifestyle changes that may enhance the benefits of spa treatments.

o Maintain 50% - 70% first time client retention and 75% - 85% returning client retention.

o Make recommendations on Club and Spa Memberships

· Health and safety Compliance

o Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.

o Maintain a hygienic and safe environment for both clients and staff.

· Client Education and Recommending Add-ons and Upgrades

o Make recommendations of additional spa services or retail products based on the client’s needs and preferences.

o Contribute to the achievement of sales targets through effective communication and product knowledge.

· Continuing Education

o Pursue continuing education opportunities to enhance skills and stay informed about new esthetic techniques and skin care therapies.

o Attend workshops, training sessions, and industry conferences.

o Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards. 

· Client relationship management

o Build and maintain positive relationships with clients, fostering a sense of trust and comfort.

o Solicit and respond to client feedback to ensure continuous improvement.

o Maintain 75% - 85% rebooking rates. 

o Achieve Client Retention Rates of 50% - 75%

· Team Collaboration

o Collaborate with other spa team members, including massage therapists, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience.

o Attendance and arrivals are timely to ensure client and treatment area preparation are on point.

o If needing time off your schedule, you must acquire another team member to cover your schedule.

· Cultural Sensitivity

o Demonstrate cultural sensitivity and adapt skin care protocols and techniques to meet the diverse needs of our clients.

· Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook. 

SKILLS AND COMPETENCIES

• At least 21 years of age
• Valid Driver’s      License
• Active State of      Georgia Esthetic License, dual licensing preferred
• Three (3)      years’ experience working as an esthetician in a luxury establishment or      with a luxury brand
• Excellent      knowledge of luxury service standards
• Mastery of facial,      waxing and advanced treatment techniques
• Team player
• Attention to      detail
• Confident      communicator
• Empathy
• Elite customer      service provider
• Skin care      regimen expert

PHYSICAL DEMANDS AND QUALIFICATIONS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.

• Have frequent need to perform standing and walking activities related to inspecting environment.

• Constant need to perform the following physical activities: grasping, turning, finger dexterity.

• Frequently needs to stand for long periods of time.

• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.

• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.