Job Summary 

The Houseperson plays a vital role in supporting the Housekeeping team and ensuring that all guest areas, back-of-house corridors, storage rooms, and housekeeping workspaces are consistently clean, organized, and well-maintained. This position is essential in upholding Palm House’s luxury standards by delivering prompt, efficient, and detail-oriented service. The Houseperson assists Room Attendants, maintains inventory of supplies, responds to guest requests, and ensures all public spaces reflect the elevated experience of Palm House. 

Essential Duties & Responsibilities 

Housekeeping Support 

• Deliver clean linens, towels, amenities, and supplies to Room Attendants throughout the shift. 
• Remove dirty linens and trash from guest floors promptly and safely. 
• Assist Room Attendants with additional needs such as stripping rooms, delivering cots, cribs, rollaways, or additional items as requested. 
• Replenish housekeeping closets daily, ensuring rooms and carts are stocked with the proper items. 

Public Area & Back-of-House Maintenance 

• Maintain cleanliness of guest corridors, service hallways, stairwells, and elevators. 
• Clean and organize back-of-house areas, including linen rooms, storage rooms, and employee spaces. 
• Ensure floors are vacuumed, mopped, or swept based on required cleaning standards. 
• Remove debris, fingerprints, and dust from doors, walls, vents, and baseboards. 
• Support Public Area Attendants with heavy-duty tasks as needed. 

Guest Service & Support 

• Respond to guest requests promptly, politely, and professionally. 
• Deliver requested items to guest rooms (pillows, blankets, toiletries, etc.). 
• Assist with guest luggage or special requests when necessary. 

Inventory & Equipment 

• Maintain cleanliness of housekeeping carts and equipment. 
• Properly handle chemicals in accordance with safety training and SDS guidelines. 
• Notify management of any shortages, damages, or maintenance concerns. 
• Assist with receiving, sorting, and organizing linen deliveries. 

Teamwork & Communication 

• Maintain strong communication with Housekeeping leadership and Room Attendants. 
• Promptly report any lost and found items following Palm House policy. 
• Support other housekeeping functions or departments upon request. 
• Perform other duties as assigned. 

Qualifications 

• Previous hotel housekeeping or janitorial experience preferred; luxury hotel experience is a plus. 
• Ability to work in a fast-paced environment while maintaining high standards. 
• Strong communication and customer service skills. 
• Ability to follow instructions, take initiative, and work with minimal supervision. 
• Dependable, punctual, and committed to upholding Palm House service excellence. 
• Ability to work flexible schedules, including weekends and holidays. 

Physical Requirements 

• Ability to stand and walk for extended periods (up to 8 hours). 
• Frequent bending, lifting, pushing, and pulling. 
• Must be able to lift, carry, and move items up to 50 lbs. 
• Ability to push/pull housekeeping carts weighing up to 150 lbs. 
• Occasional exposure to cleaning chemicals (proper PPE provided). 
• Ability to navigate guest floors, stairwells, and service areas safely.