Shealy Truck Centers is in search of someone to represent our company by running and operating our WNC Service Department as the Service Manager.  We are currently in the process of building a new facility in Fletcher, NC to open in late summer 2026. This position will start in Candler, NC and will move to Fletcher, NC once the new dealership is finished! 

Shealy Truck Centers is a Full-service Truck Dealership and represents Mack, Volvo, Isuzu and we also represent Clark & Clement Trailers. Shealy's has been family owned and operated since 1932. Love a challenge? We are here for you! Come Grow with us! 

Service Manager Benefits:

• Weekday Shift with hours of operation being 7am to 6pm
• Great PTO Plan
• 401k plus employer match
• Medical benefits
• Dental benefits
• Life insurance
• Salary + Bonus Position

Service Manager Responsibilities (some of them):

• Responsible for customer relations by ensuring customer satisfaction, maintaining contact with customers, etc.
• Responsible for personnel training and development
• Responsible for productivity and job scheduling
• Responsible for ensuring accuracy of work performed and quality control over jobs
• Responsible for Service Department organization
• Responsible for building maintenance
• Responsible for ensuring repair orders and warranty claims are processed expeditiously with correct charges and clear and easy     to understand write ups.
• Responsible for ensuring a great culture and environment for the service personnel.  
• Planning and Budgeting
• Asset Management and Control
• Responsible for providing excellent customer service
• Responsible for maintenance and control of assigned tools and equipment
• Safety – assures that the work environment is sage and in compliance with OSHA

Service Manager Requirements:

• High School Graduate, preferably a post high school degree or professional industry related training
• Good technical aptitude
• Dependable
• Ethical
• Honest
• Accountable
• Trustworthy
• Must be a team player, and have a positive attitude 
• Ability to maintain control and focus under stress
• Good interpersonal skills
• Sense of urgency in getting things accomplished
• Ability to motivate other to work towards a common goal
• Ability to develop and to encourage others to reach their full potential
• Empathy for needs of the customer, strong desire to excel in satisfying customers
• Very good problem-solving skills
• Good at multi-tasking
• Thrive in a fast paces environment 
• Enjoys training and continuous learning
• Able to use and be proficient on computer as multiple software programs are utilized daily

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.