POSITION SUMMARY:

The Human Resources Coordinator will serve as a key member of the HR Shared Services function, providing Tier 1 HR support for employees across multiple locations, including McAdoo, PA; Devens, MA; and Manchester, TN when the site opens in September. 

This role responds to HR inquiries via the shared HR inbox, HR phone line, Microsoft Teams, and in person request with a focus on timely and accurate first level support. Routine, non-complex issues will be handled directly; complex inquiries will be elevated to Site HR Managers or HR Centers of Excellence following defined pathways.

This is a non-exempt, early career HR position ideal for candidates with 1–3 years of experience or recent graduates seeking broad exposure to HR operations, employee support, and compliance related responsibilities. The role will be integral to launching and shaping the company’s HR shared services model and future ticketing system.

DUTIES AND RESPONSIBILITIES:

Tier 1 HR Support & Inquiry Management

• Serve as the first point of contact for HR inquiries received via shared mailbox, HR phone line, Microsoft Teams, and in person interactions.
• Provide timely and accurate responses to employee questions related to HR policies, procedures, workflows, benefits, payroll, and general HR topics.
• Document, categorize, and track HR inquiries using an existing spreadsheet; assist in migration to a formal HR ticketing system later this year.
• Resolve routine inquiries independently and escalate complex matters according to established workflows.

HR Systems & Transactions

• Reset HRIS passwords and assist employees with basic navigation or troubleshooting.
• Support data entry, updates to employee files, and transaction processing as assigned.

Case Management (Unemployment, Workers’ Compensation, Leaves)

• Process unemployment claims and liaise with state agencies as needed.
• Assist with workers’ compensation case administration, including reporting and coordination with claims partners.
• Support leave of absence administration, including documentation gathering, tracking, and communication with employees and managers.

Reporting & Administrative Support

• Maintain HR logs, trackers, and spreadsheets; prepare recurring reports related to inquiries, unemployment, workers’ compensation, and leave management.
• Support the creation and maintenance of HR shared services workflows, SOPs, templates, and knowledge base documents.
• Provide general administrative support for HR Operations and Site HR teams.

Shared Services Development

• Participate in building the HR shared services model, including service levels, processes, and escalation pathways.
• Assist in testing and implementing the new HR ticketing system.

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:

• 1–3 years of experience in Human Resources, HR operations, or related function; OR a recent graduate in Human Resources, Business Administration, or a related field. 
• Strong customer service mindset with effective verbal and written communication skills. 
• High degree of accuracy, attention to detail, and respect for confidentiality. 
• Ability to manage multiple tasks and respond promptly to employee needs. 
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word).

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:

• Bilingual – English/Spanish. 
• Experience with shared HR inboxes, service centers, or ticketing tools. 
• Working knowledge of benefits, payroll processes, leave administration, unemployment, or workers’ compensation. 
• Familiarity with HRIS platforms (Paylocity, UKG, ADP, etc.).

SKILLS and COMPETENCIES

• Customer Focus: Provides responsive, employee centric support. 
• Problem Solving: Identifies appropriate solutions and escalation needs. 
• Communication: Communicates clearly and professionally in all formats. 
• Teamwork: Partners effectively with HR Operations and Site HR. 
• Adaptability: Works well in evolving environments and new processes. 
• Confidentiality: Evaluates and handles sensitive information with care.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to occasionally stand, walk, or reach throughout the workday. 
• Manual dexterity required to operate a keyboard, mouse, phone, and other office equipment. 
• Ability to lift up to 10–15 pounds, such as office files, binders, or small equipment. 
• Visual acuity to read screens, documents, spreadsheets, and email correspondence. 
• Hearing ability sufficient to participate in conversations over the phone, in virtual meetings, and in-person. 
• Ability to focus on detailed work for extended periods. 
• Occasional travel between office areas or to other sites (if relevant to your role).

 
SCHEDULE AND FLEXIBILITY

• Primarily office based and located in our McAdoo campus, supporting employees across multiple sites. 
• Standard business hours with occasional flexibility for urgent needs.