The Inside Sales Associate/Customer Service Representative supports sales and operations by delivering a high-quality customer experience from order entry through shipment. This role serves as a key liaison between customers, sales, warehouse, and vendors, ensuring accuracy, clear communication, and on-time delivery. The position directly supports revenue growth and customer satisfaction.

Key Responsibilities

Customer & Sales Support

• Serve as a primary point of contact for customer inquiries via phone and email
• Prepare and deliver accurate product quotes in support of the sales team
• Confirm customer orders and communicate estimated shipment and delivery timelines
• Provide prompt follow-up and resolution for customer requests and issues

Order Management & Coordination

• Enter, review, and process customer orders for accuracy and completeness
• Maintain order and project tracking logs to monitor status through shipment
• Coordinate with warehouse teams to ensure orders are scheduled and shipped on time
• Provide proof of delivery documentation upon request

Inventory & Vendor Support

• Place and track purchase orders with vendors as needed
• Assist with reorder planning, timing, and quantity recommendations

Cross-Functional Communication

• Communicate customer updates, pricing information, project status, and competitive insights to management
• Collaborate closely with sales, warehouse, and operations teams to support customer and business needs
• Identify opportunities to improve order accuracy, communication, and internal processes

Qualifications

Required

• 1+ year of experience in customer service, inside sales support, or an office-based administrative role
• Strong verbal and written communication skills
• High level of accuracy, organization, and attention to detail
• Proficiency with Microsoft Office (Outlook, Excel, Word)

Preferred

• Experience in manufacturing, construction, or distribution environments
• Experience using Microsoft Dynamics 365 (D365) or similar ERP systems
• Bilingual in English and Spanish

Why Join Us

• Stable, long-term opportunity supporting a collaborative operations and sales team
• Hands-on role with visibility across customer service, sales, and logistics
• Opportunity to develop deeper experience in inside sales, order management, and supply chain coordination

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families. 

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives. 
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events. 
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***