Patient Navigator

Michigan Institute of Urology is seeking a compassionate, organized, and dedicated Patient Navigator/ Prostate Cancer   to join our state-of-the-art facility in Troy. If you are passionate about patient advocacy and helping families navigate the complexit  ies of the healthcare journey, we want to hear from you.

The Opportunity

• Status: Full-Time, 40 hours per week.
• Schedule: Monday through Friday, 8:00 AM – 5:00 PM.
• Work-Life Balance: No nights, no weekends, and no holidays.
• Location: Troy, MI.

Why Join Us?

As a Patient Navigator, you are the bridge between clinical care and the patient experience. You will empower patients through knowledge and emotional support, ensuring they never feel alone while navigating their care pathway.

What You Will Do

In this vital role, you will work directly with patients and their families to resolve concerns and streamline their treatment:

• Advocacy & Support: Guide patients through their healthcare experience, providing education on diagnoses and treatment options.
• Barrier Removal: Identify and remove obstacles to treatment by coordinating referrals, scheduling appointments, and arranging necessary support services like transportation or translation.
• Financial Navigation: Help patients understand insurance claims and work with them to create manageable payment plans when necessary.
• Clinical Documentation: Maintain accurate records by charting in the Electronic Medical Record (EMR) and tracking patient outcomes and metrics.
• Resource Coordination: Connect families with appropriate support groups and age-appropriate resources.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in patient advocacy, medical office administration, or healthcare navigation is preferred.
• Skills: * Knowledge of medical terminology and insurance coding.
  
  • Exceptional customer service and interpersonal communication skills.
  • Proficiency in Microsoft Office Suite and experience with EMR systems.
• Core Traits: Ability to work independently, maintain strict HIPAA confidentiality, and show deep sensitivity toward the patient and family experience.

Ready to make a difference in the lives of our patients? Apply today to join Michigan’s leading urology experts and help us provide a seamless, compassionate care experience for every patient we serve.

GENERAL SUMMARY 

The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
• Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
• Resolves patient problems and needs by utilizing team strategies.
• Tracks and documents metrics and outcomes.
• Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
• Provides age and culturally appropriate information and resources during the diagnostic evaluation.
• Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
• Help patients navigate insurance claims and works to create payment plans when necessary.
• Ensure that patients are fully informed about their legal rights.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology and coding.
• Display exceptional customer service skills.
• Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
• Must communicate clearly and effectively in both a written and verbal format.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Ability to work independently and communicate appropriately with leader and teammates.
• Understands and is sensitive to patient and family experiences.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High school diploma or equivalent required. Bachelor's degree in related field preferred.

EXPERIENCE REQUIREMENTS

At least one year of experience in a medical office setting.

Minimum of two years experience in customer service relations.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%