Patient Navigator: Benign Prostatic Hyperplasia (BPH)

Location: Troy, MI

Facility: Michigan Institute of Urology

Status: Full-Time, Monday – Friday (8:00 AM – 5:00 PM)

The Opportunity Michigan Institute of Urology is seeking a compassionate and organized Patient Navigator to focus on supporting patients diagnosed with Benign Prostatic Hyperplasia (BPH). As BPH is a common non-cancerous enlargement of the prostate, your role is vital in helping patients navigate their symptoms and treatment options to improve their quality of life.

Why Join Us?

• Specialized Focus: Take a lead role in patient advocacy for a very common and impactful condition in men's health.
• Work-Life Balance: Enjoy a stable Monday through Friday schedule with no nights, no weekends, and no holidays.
• Leading Expertise: Work alongside Michigan’s premier urological experts in a collaborative, patient-centered environment.

The Impact You Will Make

• BPH Advocacy & Education: Act as the primary resource for patients, explaining that the condition is non-cancerous and detailing various surgical and non-surgical treatment paths.
• Barrier Removal: Coordinate specialized testing and follow-up appointments to ensure treatment plans stay on schedule and patients receive timely care.
• Clinical Documentation: Use the Electronic Medical Record (EMR) system to track patient progress and ensure all diagnostic results and metrics are available for the clinical team.
• Resource Coordination: Provide patients with educational materials and support to manage symptoms effectively throughout their healthcare journey.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in patient advocacy, medical office administration, or urology is preferred.
• Skills: Strong knowledge of urological medical terminology and proficiency in EMR systems.
• Core Traits: Exceptional customer service skills, ability to work independently, and a strict commitment to HIPAA confidentiality.

Apply Today Help us provide a seamless, compassionate care experience for our patients. If you are passionate about patient advocacy and want to help men navigate their BPH treatment with confidence, apply today to join the Michigan Institute of Urology team.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
• Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
• Resolves patient problems and needs by utilizing team strategies.
• Tracks and documents metrics and outcomes.
• Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
• Provides age and culturally appropriate information and resources during the diagnostic evaluation.
• Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
• Help patients navigate insurance claims and works to create payment plans when necessary.
• Ensure that patients are fully informed about their legal rights.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology and coding.
• Display exceptional customer service skills.
• Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
• Must communicate clearly and effectively in both a written and verbal format.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Ability to work independently and communicate appropriately with leader and teammates.
• Understands and is sensitive to patient and family experiences.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High school diploma or equivalent required. Bachelor's degree in related field preferred.

EXPERIENCE REQUIREMENTS

At least one year of experience in a medical office setting.

Minimum of two years experience in customer service relations.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%