Patient Navigator (Medical Assistant) – Troy, MI
Facility: Michigan Institute of Urology

Michigan Institute of Urology is seeking an experienced Medical Assistant to join our team as a Patient Navigator supporting patients diagnosed with Benign Prostatic Hyperplasia (BPH). This full-time role is perfect for someone passionate about patient advocacy and helping men navigate their treatment journey with confidence.

Position Details:

• Full-Time, Monday – Friday, 8:00 AM – 5:00 PM 
• Pay based on experience 
• No nights, weekends, or on-call 
• Full-time benefits package including health benefits, voluntary benefits, 401(k), Paid Time Off, Paid Sick Time, and 7 paid holidays 

Why Join Us?

• Specialized focus on BPH patient advocacy and education 
• Work in a collaborative, state-of-the-art clinical environment alongside Michigan’s leading urology experts 
• Make a meaningful impact in men’s health while enjoying a stable schedule 

Key Responsibilities:

• Guide patients and families through their healthcare experience, answering questions and providing education on diagnosis and treatment options 
• Document patient care services and updates in the EMR system 
• Coordinate appointments, referrals, and support services to remove barriers to care 
• Track patient metrics and outcomes 
• Assist patients with insurance claims and payment plans as needed 
• Identify appropriate support groups and resources 
• Ensure patients are fully informed of their legal rights 
• Perform other duties as assigned to support a seamless patient care experience 

Qualifications:

• High School Diploma or equivalent required 
• Medical Assistant Certificate of Completion, or currently Certified or Registered MA required 
• Experience in patient advocacy, medical office administration, or urology preferred 
• Knowledge of urological medical terminology and EMR systems 
• Exceptional customer service skills, ability to work independently, and strict HIPAA compliance 

Apply Today:
If you are an experienced Medical Assistant looking to make a meaningful difference in men’s health, apply today to join the Michigan Institute of Urology team.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
• Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
• Resolves patient problems and needs by utilizing team strategies.
• Tracks and documents metrics and outcomes.
• Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
• Provides age and culturally appropriate information and resources during the diagnostic evaluation.
• Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
• Help patients navigate insurance claims and works to create payment plans when necessary.
• Ensure that patients are fully informed about their legal rights.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology and coding.
• Display exceptional customer service skills.
• Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
• Must communicate clearly and effectively in both a written and verbal format.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Ability to work independently and communicate appropriately with leader and teammates.
• Understands and is sensitive to patient and family experiences.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High school diploma or equivalent required. Bachelor's degree in related field preferred.

EXPERIENCE REQUIREMENTS

At least one year of experience in a medical office setting.

Minimum of two years experience in customer service relations.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%