Patient Navigator (LPN Preferred)

Location: Troy, MI

Facility: Michigan Institute of Urology

Status: Full-Time, Monday – Friday (8:00 AM – 5:00 PM)

The Opportunity

Michigan Institute of Urology is seeking a compassionate, organized, and clinically skilled Patient Navigator to join our state-of-the-art facility in Troy. This role serves as the critical link between clinical care and the patient experience, specifically helping patients and their families navigate the complexities of Bladder Cancer treatment.

Why Join Us?

• Work-Life Balance: Enjoy a consistent Monday through Friday schedule with no nights, weekends, or holidays.
• Specialized Care: Take a lead role in patient advocacy within a focused clinical pathway.
• Professional Environment: Work alongside Michigan’s leading urological experts in a collaborative, state-of-the-art setting.

What You Will Do

• Bladder Cancer Advocacy: Act as the primary guide for patients diagnosed with bladder cancer, providing essential education on diagnoses and treatment options.
• Barrier Removal: Identify and eliminate obstacles to care by coordinating referrals, scheduling, and arranging support services like transportation or translation.
• Clinical Integration: Use your clinical background to assist patients in understanding their care plans and ensuring all necessary documentation is charted accurately in the EMR.
• Resource Coordination: Connect families with specialized support groups and financial resources to ensure a manageable and supported treatment journey.

Qualifications

• Licensure: LPN (Licensed Practical Nurse) preferred.
• Certification: IV Certification preferred.
• Experience: Prior experience working with Bladder Cancer patients is strongly preferred. Experience in patient advocacy or medical navigation is a plus.
• Skills: Strong knowledge of medical terminology, EMR systems, and insurance coding.
• Core Traits: Deep sensitivity toward the patient experience, ability to work independently, and a commitment to maintaining strict HIPAA confidentiality.

Apply Today

Help us provide a seamless, compassionate care experience. If you are passionate about patient advocacy and have experience in bladder cancer care, apply today to join the Michigan Institute of Urology team.

GENERAL SUMMARY 

The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
• Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
• Resolves patient problems and needs by utilizing team strategies.
• Tracks and documents metrics and outcomes.
• Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
• Provides age and culturally appropriate information and resources during the diagnostic evaluation.
• Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
• Help patients navigate insurance claims and works to create payment plans when necessary.
• Ensure that patients are fully informed about their legal rights.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology and coding.
• Display exceptional customer service skills.
• Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
• Must communicate clearly and effectively in both a written and verbal format.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Ability to work independently and communicate appropriately with leader and teammates.
• Understands and is sensitive to patient and family experiences.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High school diploma or equivalent required. Bachelor's degree in related field preferred.

EXPERIENCE REQUIREMENTS

At least one year of experience in a medical office setting.

Minimum of two years experience in customer service relations.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%