Now Hiring: Patient Navigator (RN or LPN)
Location: Troy, MI | Facility: Michigan Institute of Urology

Michigan Institute of Urology is seeking a compassionate RN or LPN to serve as a Patient Navigator, helping guide patients through their Bladder Cancer care journey from diagnosis through completion of treatment.

Position Details

• Full-Time, Monday – Friday, 8:00 AM – 5:00 PM
• Pay based on experience
• No nights, weekends, or on-call

Why Join Us?

• Make a meaningful impact in patient advocacy
• Work in a collaborative, state-of-the-art clinical environment
• Full-time benefits package, including:
  • Health benefits
  • Voluntary benefits
  • 401(k)
  • Paid Time Off
  • Paid Sick Time
  • 7 Paid Holidays

Key Responsibilities

• Guide patients and families through their healthcare experience
• Educate patients on diagnoses and treatment options
• Follow patients throughout the care path to ensure all treatment options are explored
• Review and update patient history and medical records
• Collaborate with surgical scheduling and internal/external care teams
• Identify and address workflow or patient care issues
• Connect patients and families with support services and resources
• Maintain professional and technical knowledge through ongoing education
• Perform other duties as assigned

Qualifications

• RN or LPN license required
• Experience in Urology, Oncology, or a similar specialty-focused environment required
• Experience with Bladder Cancer patients strongly preferred
• IV Certification preferred
• Strong knowledge of medical terminology, EMR systems, and insurance coding
• Ability to work independently while maintaining compassionate, patient-centered care and strict HIPAA confidentiality

How to Apply
If you are interested, please respond with your availability for a brief phone conversation.

Michigan Institute of Urology is committed to providing a supportive and professional environment for our staff and patients alike.

GENERAL SUMMARY 

The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
• Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
• Resolves patient problems and needs by utilizing team strategies.
• Tracks and documents metrics and outcomes.
• Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
• Provides age and culturally appropriate information and resources during the diagnostic evaluation.
• Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
• Help patients navigate insurance claims and works to create payment plans when necessary.
• Ensure that patients are fully informed about their legal rights.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology and coding.
• Display exceptional customer service skills.
• Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
• Must communicate clearly and effectively in both a written and verbal format.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Ability to work independently and communicate appropriately with leader and teammates.
• Understands and is sensitive to patient and family experiences.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High school diploma or equivalent required. Bachelor's degree in related field preferred.

EXPERIENCE REQUIREMENTS

At least one year of experience in a medical office setting.

Minimum of two years experience in customer service relations.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%