Program Support Coordinator

• Type of Position: Full Time
• Start Date: Early March 2026
• Hours: Monday - Friday 9:00AM - 5:30PM Central Time
• Location: FULLY Remote
• Compensation: $50,000

About Greenheart:

In 2025, Greenheart celebrated 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary

The Program Support Coordinator plays a critical role in supporting participants, partners, and host organizations by serving as the primary contact for participants while they are in the United States. This role does this through prompt communication, problem solving, collaborating with internal and external stakeholders, and continuously growing their knowledge of program regulations. While this role will focus on supporting Summer Work Travel participants, they may have future opportunities to assist with supporting other Greenheart Exchange Adult Programs- such as Intern, Trainee, or Teacher. 

The Program Support Coordinator is the primary contact for on program participants and often communicates with other stakeholders. They help participants and host organizations find solutions and resolve the everyday problems that come up in an cultural exchange program. This role is responsible for managing high volumes of correspondence, maintaining program quality, assisting in tracking data, compliance, and adherence to Greenheart and U.S. Department of State regulations. 

Requirements, qualifications and skills:

· Provide day to day participant support by ensuring participants complete required check ins and evaluations, monitoring communications. 

· Bachelor’s degree or equivalent professional experience preferred, with experience in a fast-paced work environment; experience in exchange programs, case management, or other customer service roles preferred.

· Proven ability to succeed in high-volume environments, managing large volumes of emails, cases, and competing priorities with accuracy and professionalism.

· Strong problem-solving skills; curious, resourceful, and proactive in navigating complex or sensitive situations.

· Excellent people and relationship-building skills, with the ability to build trust and work effectively with diverse stakeholders.

· High emotional intelligence and professionalism, approaching others with tact, compassion, active listening, and the ability to balance differing perspectives.

· Highly responsive, reliable, and accountable, particularly in time-sensitive or urgent situations.

· Takes ownership and leads solutions, following issues through to resolution while maintaining flexibility and adaptability in changing environments.

· Comfortable using the phone as a primary tool to resolve issues quickly, collaborate with stakeholders, and de-escalate concerns.

· Exceptionally detail-oriented, with strong documentation skills, and accurate recordkeeping to support program quality and compliance; proficient in Microsoft Office Suite (Word, Outlook, Excel, SharePoint, Teams).

· Familiarity with U.S. Department of State J-1 visa regulations and exchange programs, or the ability to quickly learn and apply compliance requirements.

Summary of Responsibilities:

· Provide day to day participant support by ensuring participants complete required check ins and evaluations, monitoring communications. 

· Manage participant issue communication both internally and externally, ensuring consistent communication and messaging in compliance with program regulations. 

· Engage with participants to answer program questions, resolve program issues, and ensure compliance with program check-in and validation requirements. 

· Communicate and coordinate with partners, host relations management, and other internal and external stakeholders as needed to facilitate placement or resolve ongoing program issues 

· Ensure program activities comply with U.S. Department of State regulations and internal policies, including validation, documentation, and incident reporting.

Benefits:

• Full-Time position with benefits
• Working remotely 
• Work with purpose and impact 

To Apply:

Sounds like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is a U.S. based employer. At this time, we do not sponsor employment visas. All employees must have current authorization to work in the United States and maintain U.S. residency for the duration of their employment.  

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.