Founded in 1989, Management Controls is a United States-based company that transforms the working relationship between owners and contractors (in industries relying on contractors for operations, routine maintenance, turnarounds and capital projects) by providing full visibility and cost controls.

Management Controls is an exciting and rapidly growing organization dedicated to staffing its Professional Services Team with seasoned, motivated, and effective team members. The Consultants within this team work to develop a comprehensive understanding of the software implementation lifecycle, manage the day-to-day administration of the Track/myTrack platform, and provide value-added Consulting services while implementing MCI’s contractor workforce management tools, following well-documented standard guidelines.

All training for this role is provided on the job, in person, on Teams, and via MCi’s training platform Track/myTrack University, where the successful applicant will attain Track/myTrack User Certification. This formal training is complemented by ongoing development designed to expand experience both technically and practically. We value the whole person, the life experience, and the personality they bring to the role.

Duties and Responsibilities

Implementation

· Execute Track/myTrack Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently.

· Facilitate completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule. 

· Assist clients with identification and organization of Master Data as required.

· Collaborate with clients to expand their contractor management strategy and business processes based on industry best practices. 

· Liaise with internal teams and external stakeholders to optimize contractor work processes and use of Track/myTrack.

· Provide instructor-led training in group and one-on-one settings and provide end-user support during and after the implementation process. 

· Become Track/myTrack subject matter expert and advocate, driving knowledge and understanding of systems and processes both internally and externally.

Operations

· Facilitate and ensure compliance of Track/myTrack daily settlement process via computer-based software

· Utilize Track/myTrack reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections.

· Assign schedules and pay formulas within Track/myTrack for proper calculations of net billable hours.

· Manage daily business process within Track/myTrack

·  to confirm settlement of charges within client’s ERP.

· Provide training to Supervisors and Vendors during onboarding and general maintenance.

· Manage user accounts/profiles and report filters, and other ad hoc administrative requests.

· Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance.

· Provide support for all Track/myTrack Platform issues that hinder operation of daily settlement process.

  · Degree level qualification (business or technical preferred) or 2-4 years of professional experience

· Experience in finance, procurement, contractor management, IT or heavy industry

· Ability to travel up to 50% and occasionally for extended periods of time

· Proficiency in Microsoft Office Suite (i.e. Outlook, Teams, Excel, Word, etc.)

Preferred Qualifications

· Previous experience using Track/myTrack software

· 3 or more years of experience in software consulting or supporting business applications

· 3 or more years of experience in payroll, timekeeping, procurement, or contractor management

Services Team Core Competencies

· Proactive Ownership: Takes full ownership of outcomes, not just tasks. Volunteers for assignments and leads internal initiatives. Actively follows up on risks, dependencies, and late deliverables. Anticipates what’s next and drives work forward without waiting for direction. Asks questions early, seeks input when needed, and ensures nothing stalls due to ambiguity or inaction. 

· Problem-Solving & Comfort Navigating Complexity: Proactively identifies and communicates risks and issues to minimize project delays. Effectively navigates complex, ambiguous, and multi-stakeholder environments. Collaborates cross-functionally to resolve roadblocks quickly, escalates early, and never leaves client issues unresolved. Thinks critically and creatively to develop practical solutions in imperfect or evolving conditions. 

· Motivation & Positive Leadership: Consistently goes above and beyond to deliver results. Demonstrates a positive, resilient attitude during challenges and change. Motivates internal teams and client stakeholders, brings energy to the work, and helps maintain momentum during demanding phases of delivery. 

· Adherence to Standards & Delivery Excellence: Utilizes implementation standards to track project activities and milestones. Demonstrates strong understanding of sequencing and dependencies across project phases. Follows MCi processes to ensure high-quality, predictable delivery. Actively contributes to the continuous improvement of standards, templates, and delivery methodology (including participation in the Standards Team where applicable). 

· Communication & Stakeholder Management: Communicates clearly, professionally, and respectfully across all audiences. Provides consistent project updates, documentation, and follow-ups. Keeps MCi Account Executives and leadership informed of key activities, risks, issues, and change orders. Tailors communication style to technical and non-technical stakeholders to drive alignment and confidence. 

· Team-First Mindset: Operates with a “one team” mentality, prioritizing overall team success over individual projects or silos. Willingly supports teammates, shares knowledge, and steps in when others need help. Communicates openly, gives and receives constructive feedback, and contributes to a culture of trust, accountability, and mutual respect. Makes decisions with awareness of downstream impact on peers, clients, and the broader organization.