REPORTS TO: Director of CoC Programs OR Senior Program Manager of Innovation
STATUS: Non-exempt, hourly
LOCATION: Chicago, Illinois
NUMBER OF POSITIONS: 2
This position will be grant funded for 12 months but may potentially be extended based on a number of possible factors.
About All Chicago:
On an average night in 2019, nearly 5,300 people could be found on our streets and in our shelters. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago strengthens our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
All Chicago launched the Expedited Housing Initiative (EHI) to support those who have been impacted by COVID-19. By leveraging an unprecedented reduction of barriers and increase in federal funding, the EHI is improving system wide efforts and housing more people, faster than ever before. The EHI is testing innovative approaches to speed the ending of homelessness in Chicago, including cohort-based moving events (Accelerated Moving Events, or AMEs) and centralized landlord engagement (Chicago Rents). This position is a new position to assist in the Expedited Housing Initiative effort.
Through the Coronavirus Relief Fund, Chicago has allocated a significant portion of its CARES Act funding for rental subsidies to help end homelessness for many households in Chicago. EHI requires activities across the homeless service system, including various housing programs, populations, and partners. The Expedited Housing Initiative Associate (EHI Associate) will work on various projects to support the EHI, flexing in as needed to support any area of the process including landlord engagement, client support to select apartments, furniture coordination and move-in to housing. They will interface with a variety of stakeholders and partners on an as-needed basis including owners, landlords, property managers, housing providers, Housing Liaisons, Chicago Furniture Bank staff, and Housing System Navigators to identify, secure, and maintain housing for individuals and families experiencing homelessness. The EHI Associate will also support event coordination and management.
In order to understand processes and ensure our EHI goals are met, this position will require the EHI Associate to occasionally be on-site at service provider locations and work directly with homeless participants to identify and secure housing.
Expedited Housing Initiative Activities – 90%
- Aid, support, and guide other EHI staff, both internal and external; participate in regular EHI-related check-in meetings and trainings as needed.
- Identify and raise up opportunities for process improvements, while staying up-to-date regarding process adjustments.
- Assist in creating and updating EHI materials and tools for internal and external use.
- Stay current with data entry and tracking responsibilities as appropriate; support monitoring and reporting of EHI data and progress as assigned; assist in ensuring data quality as assigned.
- Assertively take responsibility for understanding current processes and expectations in a rapidly evolving initiative.
- Communicate in a timely and effective manner with internal and external staff working on EHI.
- As needed, the EHI Associate may have the following responsibilities depending on current needs:
- Prepare for EHI and AME activities including maintenance and monitoring of administrative materials needed to support EHI housing activities.
- Participate in AME activities, including directly assisting participants in completing intake, apartment application, and leasing-related documents, ensuring participant understanding at every step of the process.
- Navigate post-AME housing process in coordination with other staff roles, including Chicago Rents staff, Housing Liaisons, housing providers, Chicago Furniture Bank staff, Housing System Navigators, and other support staff.
- Maintain a modest portfolio of landlords and management companies working with the EHI.
- When necessary, perform initial visits at prospective properties to ensure they meet guidelines for habitability standards. These may be completed virtually.
- Be responsive to landlords and assist in finding solutions to problems. Help manage landlord relationships and expectations.
Other Tasks – 10%
- Acts as an ambassador for All Chicago in all settings, demonstrating a commitment to the organizational mission and the homelessness response system priorities.
- Creates an annual professional development plan and actively works to meet identified benchmarks throughout the year.
- Assist with the semi-annual All Continuum of Care (CoC) meetings and other events, as appropriate.
- Respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, persons of lived experience, service providers, and other stakeholders.
- Create work plans to outline and track timely completion of related tasks.
- Identify and share informative pieces for the monthly program newsletter.
- Actively participate in monthly staff meetings.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors degree in social work, public service, or equivalent degree or experience.
- Strong understanding of homeless population and willingness to house those most vulnerable.
- Experience with working with diverse populations, including people experiencing housing instability or homelessness preferred.
- Experience with rapid re-housing and/or priority populations such as survivors of domestic violence, youth, trauma survivors, and others preferred.
- Demonstrated knowledge of fair housing law, housing issues in Chicago, homelessness and/or tenant/landlord/relations preferred.
- Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
- Willingness and enthusiasm to step in where needed and nimbly switch focus when required.
- Ability to understand and adapt to rapidly evolving processes and expectations.
- Excellent professional writing and verbal communications skills; strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
- Strong work ethic and integrity; goal-oriented and results-driven.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
- Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.
- Experience with the Homeless Management Information System (HMIS)/ServicePoint, highly desirable.
- Work place is a smoke- and drug-free environment.
- Intermittent travel to off-site locations required.
- Position requires frequent and regular computer and phone use.
- This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year. During COVID-19, this position may be required to work from home for extended periods of time.
- All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is in the $32,000 - $45,400 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.