The Business Applications Support Analyst HYBRID role is responsible for providing hands-on support, configuration, and administration across key business systems including Acumatica ERP, Magento, Microsoft 365, and various operational applications. This role ensures users receive timely assistance; systems remain functional and secure, and business processes run efficiently.

This position is ideal for a detail-oriented, solution-driven individual with strong technical aptitude and a passion for supporting end users and business systems.

1. ERP Support (Acumatica)

• Create and manage user accounts, roles, and permissions.
• Update and build Generic Inquiries (GIs) to meet reporting needs.
• Assist end users with day-to-day issues, errors, and functional questions.
• Create, modify, and run Import Scenarios for data loading.
• Support reporting activities, including designing and updating reports and      dashboards.
• Monitor ERP performance issues and work with internal teams or vendors when      required.

2. Website & E-Commerce Support (Magento)

• Update website content including product manuals, documentation, and copy.
• Perform basic content maintenance tasks assigned by lead developers.
• Assist with testing and validating new features or fixes before deployment.
• Coordinate with internal teams to ensure accurate and up-to-date website information.

3. Microsoft 365 Administration

• Assign and manage Microsoft 365 licenses.
• Create, configure, and support Teams channels and collaboration      environments.
• Create and maintain SharePoint sites for departments and project teams.
• Provide basic support for Outlook, OneDrive, Teams, SharePoint, and other O365      apps.

4. General Application Support

• Provide application-level support for systems such as Shiphawk and other      operational platforms.
• Assist in the creation, maintenance, and troubleshooting of Power Automate      flows.
• Conduct basic user training and documentation across Office 365 and business      applications.
• Log,  track, and resolve support tickets in accordance with IT policies and      SLAs.

• 3+ years of experience in IT support, business applications support, or ERP administration.
• Degree in Management Information Systems or a related discipline.
• Working knowledge of ERP systems (Acumatica preferred).
• Familiarity with Microsoft 365 administration tools.
• Basic understanding of website content management (Magento experience a plus).
• Strong analytical and troubleshooting skills.
• Ability to communicate clearly with both technical and non-technical users.
• Attention to detail and strong organizational skills.
• Ability to commute into the Tampa office at least 3 times a week. 

Preferred

• Experience in a manufacturing or distribution environment.
• Experience with Power Automate or other workflow automation tools.
• Understanding SQL, data structures, or basic reporting tools.
• Experience with SharePoint site design or Teams structure design.

Soft Skills

• Customer service–oriented mindset
• Ability to manage multiple priorities and meet deadlines
• Team-oriented but able to work independently
• Strong problem-solving and process-thinking ability

*This position is not eligible for visa sponsorship now or in the future. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.