Summary of Position:

• The Shift Lead serves as the on-shift support leader , responsible for assisting with daily store 
• operations, supporting the Krew, and ensuring company standards are followed during assigned 
• shifts. The Shift Lead leads by example, helps maintain flow and accountability, and supports 
• guest experience and operational execution.

Major Responsibilities (Essential Job Functions): Kreation Krew

• Supervising, coaching, and training Krew members on guest service, safety and sanitation procedures, providing immediate coaching to team during each work shift
• Search, select, assist in hiring process, retain, and develop high-caliber Krew members; being friendly, positive, helpful, and team-oriented by showing respect to all Krew members and guests, learning new skills to help the company, the team, and yourself
• Ensure all Krew members are appropriately trained and certified for their areas within two weeks of starting
• Ensure all Krew members follow meal period and rest break guidelines, and turn in break waivers when applicable
• Driving a safe and sanitary culture, leading by example; recognizing positive behaviors, coaching negative behaviors, and immediately addressing any safety or sanitation concerns
• Delegating areas of general responsibility to ensure complete coverage for stores and maximum efficiency
• Effectively cross-train in all store functions to act as a back-up when needed
• Reviewing new processes and implementations with Super KIC, reviewing core roles and best practices with Krew members; evaluating performance, writing and conducting reviews; recommending and administering corrective action with the support of Super KIC & HR
• Manage downtime by delegating tasks including deep cleaning, cut labor as necessary

Kreation Service

• Leading by example, embodying Kreation’s service standards, greeting guests with eye contact, a smile, and offering to help find their next Kreation taste adventure
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times; acknowledge all waiting guests and offer samples
• Coaching proactive service to team members to include add-ons, kleanse programs, new things to try, etc.
• Ensure store banking procedures are properly followed, communicating and following up on any opportunities regarding procedural errors at the cash registers and immediately reporting any cash discrepancies
• Motivate team with current bonus or incentive program in place, utilize bonus tracker

Kreation Selection

• Performing and training team members on FIFO rotation, product filling, and merchandising practices, pulling expired product off shelves and disposing of properly
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with Kreation’s receiving policies and procedures, reporting any discrepancies to the factory
• Monitor and manage PAR levels daily, adjusting quantities based on sales trends, weather, special events, waste and finished items. Properly document waste
• Ensure bottle returns are properly returned or discounted through POS and documented

Kreation Style

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure Look & Feel guidelines are being followed with respect to signage, uniform, music playlists, general store vibe & culture
• Ensure that the store facade and outside seating areas are kept clean and report any issues to maintenance team immediately

Kreation Excellence

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures and reporting any issues immediately
• Prepare all required paperwork, including forms, product reports, EOD reports and schedules in an organized and timely manner.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Carry out Kreation marketing, advertising and promotional activities and campaigns based on instructions and materials provided by Kreation’s marketing team
• Reporting issues in any area of operation in a timely manner and following up on a response or solution from supervisor
• Reading and responding to emails in a timely manner, reporting new information, products or policies to team members and ensuring they understand and acknowledge all company memos
• Ensure discounts, including employee meals, are being used and documented properly
• Enter tips, approve adjust timecards daily, complete and submit payroll bi-weekly
• Complete thorough Look & Feel/maintenance walkthrough and checklist weekly
• Perform other tasks and duties as assigned by management.

Minimum

• 2 plus year experience hospitality and customer service, food and beverage
• A Degree in Hospitality preferred
• Problem analysis and problem resolution
• Current working knowledge of industry standards and practices
• Submit daily End of Day Report
• Reading location’s EOD reports
• Able to perform basic math
• Able to work POS
• Excellent phone communication and interpersonal skills
• Strong planning and Organizational Skills with the ability to manage multiple tasks
• Able to lead and train Kreation Staff
• Flexible and a team player

Physical Requirements in Accordance with ADA:

• Carrying/Lifting: Maximum of 25 lbs.
• Standing: Maximum Standing up to8 hours
• Sitting: Up to 3 hours per day
• Walking: Up to 5 hours
• Repetitive Motion: Keyboard entry, telephone use
• Visual Acuity: View read computer screen with or without corrective devices
• Environment exposure: Kitchen/Kafe Environment/Retail
• Other: Ability to hear and speak for telephone use is required.