Summary: 

Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is a free benefit through their employer sponsored health care plan.

Essential Duties and Responsibilities:

• Make a minimum of 75 outbound calls daily to engage potential members.
• Achieve at least 60 program enrollments per month.
• Clearly explain program benefits and address member questions.
• Maintain professionalism aligned with Tria Health’s mission and values.
• Perform additional duties as needed.

Success Factors:

• Strong communication and listening skills.
• Problem-solving and creative thinking.
• Team-oriented and adaptable during peak workloads.
• Empathy and ability to build rapport with members.
• Detail-oriented, self-motivated, and quick to learn.

Education/Experience:

• High school diploma or equivalent and a minimum of one-year related experience and/or training.
• Previous customer service experience is preferred.
• Proficient in Email and Microsoft Office products (Word, Excel, Power Point, etc.). 

Job Competencies:

• Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to analyze situations objectively, identify potential issues and evaluate different solutions. 
• Thinking outside the box to generate innovative solutions when faced with challenges. 
• Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.

Physical Requirements: Regular standing, walking, sitting, bending, and reaching. Must use hands frequently and have full range of vision abilities. Occasional lifting/moving of up to 5 lbs. Occasional driving or air travel may be required.

• Work Environment: Professional office setting using standard office equipment; generally minimal noise except for moderate noise in the mail room.
• Location: On-site role in the Crossroads Arts District, Kansas City, MO.
• Schedule:  This position works with a flexible schedule working 15 to 20 hours a week, Monday – Friday.

This is not an all inclusive job description. Duties and requirements can change at any time.