Classification

Exempt

Reports to

Executive Vice President

Job Summary/Objective:

The Vice President of Program is a senior leadership role responsible for the strategic development, oversight, and execution of all homeowner-focused programs. The Vice President of Program will oversee a diverse range of responsibilities designed to ensure homeowner candidates success within the program and foster and foster long-term homeownership. This includes responsibility for improving how the organization delivers all aspects of program delivery, from first applicant contact through closing/program completion. This role leads change, improves efficiency, and sets clear performance standards across homeowner services, mortgage-related functions, education, and compliance. The position works closely with and is a part of the affiliate’s Executive and Leadership Teams. 

Supervisory Responsibilities:

The Vice President of Programs serves as the senior leader responsible for the supervision, performance, and overall effectiveness of the entire Programs Department. This role provides direct leadership and oversight of the Mortgage Operations Department and the Homeowner Services Team, as well as related functions including , Homeowner Recruitment, and the Homeowner Services Committee. The Vice President of Programs sets clear expectations, establishes performance standards, and ensures accountability, alignment, and consistent execution across all program areas.

Duties/Responsibilities:

• Leadership & Vision: Provide strategic leadership and direction for all Homeowner Services programs across the entire service area, in alignment with the organization's mission and goals. Lead, manage, and mentor a high-performing team of program staff. Foster a positive and collaborative work environment. Provide professional development opportunities for team members. Develop and implement a long-term vision for program growth and impact. 
  • Program Operations: The Vice President of Programs leads all programmatic functions related to homeowner intake, education, underwriting readiness, matching, and closing coordination. This role designs, refines, and manages clear workflows that move families through the program efficiently and predictably, while identifying bottlenecks and operational inefficiencies and implementing practical solutions to improve throughput and reduce delays. The Vice President of Programs  ensures consistent standards, expectations, and execution across all program areas.
  • Team Leadership & Development: Builds, coaches, and supports a high-performing management team by setting clear expectations, goals, and accountability for staff. This role is responsible for developing individuals through ongoing coaching,       feedback, and performance management, and for fostering a culture of ownership, clarity, and continuous improvement across the department.
  • Process  Improvement & Scalability:  Creates and maintains standard operating procedures that are clear, practical, and consistently followed. In partnership with organizational  leadership, this role supports the scaling of programs to meet long-term  growth goals, leverages data and reporting to guide decision-making and  monitor performance, and improves the homeowner experience by reducing confusion and increasing transparency throughout the program.

• Program Management: Oversee the design, implementation, and day-to-day functions of homeowner programs across the      organization. This consists of all aspects of program administration, resource allocation, data tracking, compliance and reporting. Such oversight, includes:
  • Mortgage Operations: Lead and oversee Mortgage Operations function, ensuring efficient, accurate, and compliant loan       processing across all stages of the homeownership program. This oversight includes; ongoing monitoring of homeowner candidates’ financial readiness throughout, program income certification, loan origination, and. The role ensures full compliance with all applicable laws, regulations, and internal policies while maintaining clear standards, accountability, and       coordination with related program areas.
  • Homeowner Services : Oversees all Homeowner Services functions to ensure the effective delivery and programmatic compliance of  the homeownership program. This includes responsibility for homeowner education, financial readiness, and ongoing fulfillment of all program requirements such as sweat equity hours, payment of closing costs, and other participation obligations. The role ensures a high-quality, consistent homeowner experience that may include in-person and online education delivered by internal staff and external partners, while maintaining clear standards, tracking progress, and ensuring accountability throughout the program.   

o Homeowner Eligibility: Responsible for overseeing the homeowner eligibility process, ensuring that all applicants meet the necessary financial and programmatic requirements for sustainable homeownership. This includes developing and implementing clear and transparent eligibility criteria to assess an applicant’s financial stability, income verification, debt-to-income ratio, creditworthiness, and overall ability to succeed as a homeowner. Ensures that all eligibility determinations adhere to Fair Housing Act regulations, HFHI policies, and state and federal lending laws.

• Pipeline Management: Develop and implement strategies to cultivate and manage a robust pipeline of prospective       program participants to meet the needs of the affiliate. Implement effective outreach strategies to attract and engage potential program participants. Build and maintain strong relationships with community partners, stakeholders, and referral sources. Monitor pipeline activity and identify opportunities for improvement.
• Compliance & Reporting: Ensure all homeowner programs adhere to applicable federal, state, and local regulations, as well as Habitat for Humanity International (HFHI)  policies and industry best practices. Maintain oversight of compliance       requirements related to mortgage servicing, income certification, fair housing, and lending practices. Prepare and present reports on program performance, impact metrics, and compliance status to leadership, funders, and regulatory agencies.

Competencies: 

• Ability to design, manage, and continuously improve complex, multi-step programs with multiple stakeholders, handoffs, and compliance requirements. 
• Demonstrates strong ownership of  outcomes from intake through completion.
• Outstanding verbal and written communication skills. Communicates clearly, concisely, and confidently with internal leadership, external partners, funders, and stakeholders. Organizes information for efficient executive review and decision-making.
• Ability to map workflows, identify bottlenecks, simplify processes, and implement solutions that improve efficiency without sacrificing quality or compliance. Thinks end-to-end and designs for repeatability and scale.
• Demonstrates strong understanding  of compliance-driven environments and the ability to ensure consistent adherence to program requirements, documentation standards, and regulatory obligations across teams.
• Ability to lead teams through change by clearly communicating expectations, addressing resistance, and maintaining momentum during periods of  transition or growth.
• Ability to lead managers, coach staff at varying levels of experience, and raise performance across teams.
• Strong customer service orientation.
• Proficient in basic computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)
• Maintains a strong focus on clarity, consistency, and dignity in the homeowner experience.
• Ensures program design and delivery reduce confusion and support long-term homeownership success.
• Enjoy working with diverse client base. 
• Maintains confidentiality of information. 
• Ability to work a flexible schedule including attendance at evening meetings and weekends. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Education, Experience and Attributes

Education: High School Diploma required, with an equivalent combination of experience. Bachelor’s or advanced degree or relevant professional certifications preferred but not required.

Experience: Minimum of 10 years of progressive leadership experience in operations, program management, or service delivery. Demonstrated success leading complex, multi-step programs in regulated or compliance-driven environments, managing managers, improving performance, and building clear, repeatable processes. Background may include private sector, public sector, or consulting roles; direct nonprofit or housing experience is not required.

Attributes: Strong operational mindset with a bias for action and sound judgment. Effective people leader who sets clear expectations, develops talent, and leads through change. Clear, concise communicator with executive presence. Data-informed, outcome-oriented, and mission-aligned while maintaining discipline, accountability, and consistency.

· Must have a valid driver’s license and clean driving record with reliable transportation.

· Ability to pass a Criminal Background check, drug screening, and sexual offender check.

· Ability to speak English fluently and possess English written skills - Bi-lingual not required. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is regularly required to lift, use hands, reach with hands/arms, listen and communicate. The employee must be capable to lift and/or move 30+ pounds on a necessary basis, occasionally required to stand and walk for long extended periods of time, climb or balance and stoop, kneel, crouch or crawl.

Other Duties

Please note this job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job but is not limited to this. 

Duties, responsibilities, and activities may change at any time with or without notice.

Habitat for Humanity Tampa Bay Gulfside (TBG) actively recruits, employs, trains, and compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Habitat TBG complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment. 

At Habitat TBG, we have a clear vision to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our organization runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.