The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care.

Essential Duties and Responsibilities: 

Coordinates activities of Diagnostic Imaging Department to support provider and patient care staff.

• Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department
• Registers Imaging patients
• Effectively uses multiple systems (Phone, email, etc) for both routine and emergency communications
• Demonstrates ability to provide care or service, adjusting approaches to reflect developmental levels and cultural differences of population served

Schedules exams appropriately

• Monitor provider and modality schedules to ensure appropriate scheduling levels
• Coordinates with Radiologist and technical staff to maximize the number of available appointment openings exams accurately and in a timely manner
• Assists with exam protocol verification
• Works with prior authorization staff to ensure exam appropriateness

Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary. 

• Serves as one of the primary customer service providers in the Imaging department
• Ensures office supplies are ordered and stocked as appropriate
• Responsible for the comfort and safety of patients in the Imaging waiting room

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education & Licensure:

• High school graduate or equivalent
• Associate Degree in related field preferred  
• Completion of Medical Secretary Training or Medical Assistant Training preferred
• CMA Certification preferred

Experience:

• One year of experience in customer service, patient registration, or other similar role in a healthcare setting
• Three or more years preferred

Knowledge, Skills & Abilities:

• Ability to prioritize and handle multiple tasks
• Ability to think independently and make decisions as necessary
• Excellent customer service skills
• Flexible, and able to fill different roles as needed
• Comfortable with computers; ability to adapt and learn new software platforms
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Ability to maintain confidentiality 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.            

Vision:  To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity, Respect, Collaboration, Compassion

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.