The Worcester Art Museum is seeking a dependable and detail-oriented Development Operations Assistant to support the behind-the-scenes work that sustains our fundraising and membership efforts. This role is well suited to someone who enjoys administrative work, takes pride in accuracy, and feels comfortable managing multiple requests in a collaborative, fast-paced environment.

Reporting to the Database and Development Operations Manager, the Development Operations Assistant supports the daily operations of the Development team by processing gifts and memberships, preparing acknowledgment letters, maintaining donor and member records, and assisting with reporting and data upkeep. The work is highly detail-driven and process-oriented, but priorities can shift quickly, making strong organization and sound judgment essential.

This position requires comfort with technology and a solid working knowledge of Excel, along with the ability to learn new systems and understand how data flows between teams. While experience with donor databases or nonprofit fundraising systems is helpful, it is not required. The Museum is eager to train someone who brings strong administrative skills, curiosity, and the ability to pick up new tools and processes with confidence.

The ideal candidate is approachable, organized, and steady under pressure, with a natural ability to keep track of details while responding thoughtfully to requests from colleagues. They value clear communication, discretion, and consistency, especially when handling donor and member information.

This is a full-time, on-site position based at the Worcester Art Museum and offers an opportunity to build specialized skills in nonprofit development operations while contributing to an institution dedicated to connecting people, cultures, and communities through the experience of art.

Position Title: Development Operations Assistant

Employment Type: Full-Time, Non-Exempt

Department: Information Systems

Division: Financial

Reports to: Database and Development Operations Assistant

Supervisory Responsibilities: None

Salary Range: $24 - $26 hourly

Key Requirements:

• Strong administrative and organizational skills, with the ability to manage multiple priorities, track details, and meet deadlines in a fast-paced environment
• Solid working knowledge of Microsoft Excel, including comfort with formulas and working with data (advanced features such as pivot tables are a plus but not required)
• Confidence using technology and learning new systems, with the ability to understand how information flows across tools and processes
• Clear, professional communication skills and a collaborative approach when working with colleagues across teams
• A high level of accuracy, discretion, and care when handling confidential donor and member information

About WAM

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.

 Inclusion, Diversity, Equity, and Accessibility at WAM:  At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.

The Museum is an equal opportunity employer committed to diversity.