As a Client Development Representative (Client Development Executive), you work with a group of Northstar client facilities to provide exceptional customer service, grow Northstar’s business footprint, and identify/implement landfill diversion, cost savings, and efficiency projects.

Major Responsibilities:

The primary responsibility of the Client Development position is to manage a group of Northstar Recycling clients.

• Maximize profits and client retention rates
• Provide excellent customer service and identify/implement landfill diversion, cost-savings, and efficiency projects 
• Maintain and build professional relationships with external site contacts based on trust and respect
• Serve as a point of escalation for urgent service issues 
• Identify and implement creative solutions for waste and recycling programs, projects include cost-savings and diversion opportunities
• Manage your own workload and identify your own projects to hit Northstar performance objectives
• Analyze historic data to offer recommendations on waste program improvements
• Analysis to optimize service and surpass client expectations
• Strategically price commodities, provide trainings to clients on best recycling practices, and coordinate installation and removal of waste and recycling equipment
• Take bottom line responsibility identifying, managing, and implementing cost savings, gross profit, and landfill diversion project
• Conduct on-site and phone waste audits with manufacturing and Distribution Center (DC) sites

Northstar Recycling Client Development Representatives serve as the lead contact for a large number of clients. Key Criteria include:

• Bachelor’s Degree OR 2 years of professional experience in the waste and recycling industry 
• Strong interpersonal and analytical skills
• Excellent organizational and time management skills
• Travel throughout North America 1 – 3 times per quarter as needed to complete on-site visits with our clients at their recycling plants
• Strong decision-making skills and high level of attention to detail

You will be successful in this role if you:

• Are energized by building strong relationships with external clients, and don’t shy away from navigating challenging interpersonal dynamics
• Are able to interact with colleagues as a true team; you create a positive work environment by taking initiative to generate goodwill and teamwork. Your demeanor and approach is professional and polished, and you actively work towards problem-solving, not problem-bringing
• Can prioritize and manage multiple simultaneous projects with various internal and external teams
• Possess strong analytical skills that allow you to synthesize quantitative data efficiently
• Enjoy problem-solving, are resourceful, hold yourself accountable in all ways, and can adapt to a dynamic workload
• Are reliable, and feel confident in your ability to track and follow up on tasks on your plate

This position is available as a remote position or hybrid (remote/in-person) in our office locations in either East Longmeadow, MA or Little Falls, NY.

This position requires valid driver’s license and clean driving record as a condition of employment. 

Applicants must be authorized to work for ANY employer in the U.S.. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

DEIB Statement & Commitment

At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally.

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG). 

Employee Benefits

Northstar offers a comprehensive benefits package, and provides a generous employee contribution to our health, dental, and vision insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested. We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members. We also take great pride in our coaching culture! Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.

EEOC Statement

Northstar Recycling adheres to all applicable federal, state and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.

Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.